Restaurant Manager

Job Purpose

The Restaurant Manager is responsible for the overall operation of the restaurant, ensuring high service standards, efficient staff management, guest satisfaction, effective cost control, and achievement of the outlet's revenue objectives.

Key Responsibilities

Restaurant Operations

• Manage the day-to-day operations of the restaurant.
• Ensure consistent food and beverage service standards.
• Monitor table setup, service flow, food presentation, cleanliness, and overall outlet readiness.
• Coordinate with Kitchen and other departments to ensure efficient service delivery.

Guest Experience

• Ensure guests receive professional and attentive service.
• Handle escalated complaints and coordinate appropriate service recovery.
• Monitor guest feedback and implement improvements where necessary.

Revenue & Cost Control

• Monitor daily restaurant sales and performance.
• Review food and beverage costs, wastage, portion control, and stock usage.
• Ensure accurate billing and POS procedures.
• Support initiatives aimed at increasing restaurant revenue and profitability.

People Management

• Supervise, coach, and develop restaurant staff.
• Prepare work schedules and allocate duties.
• Monitor staff attendance, grooming, performance, and conduct.

Qualifications & ExperienceRequired

• HND or Bachelor's degree in Hospitality Management, Food & Beverage Management, Business Administration, or a related discipline.
• Minimum of 4–6 years' relevant restaurant or hospitality experience, including supervisory experience.

Preferred

• Professional certification in Hospitality or Restaurant Management.
• Experience managing a restaurant within a hotel or standalone establishment.
• Familiarity with POS, stock control, and restaurant reporting systems.
• Previous experience managing restaurant staff.

Skills & Competencies

• Strong restaurant management knowledge.
• Excellent leadership and customer service skills.
• Strong understanding of restaurant cost controls.
• Good communication and problem-solving abilities.
• Good knowledge of POS and restaurant management systems.

Key Performance Indicators (KPIs)

• Restaurant revenue performance.
• Guest satisfaction.
• Food and beverage cost percentage.
• Restaurant wastage levels.
• Staff productivity.

Working Conditions

• Primarily restaurant-based and guest-facing.
• Requires evenings, weekends, public holidays, and flexible working hours.

Pay: ₦220,000.00 - ₦400,000.00 per month

Work Location: In person