Restaurant Manager

About the role

To manage the overall daily operations of the assigned restaurant outlet, ensuring excellent customer service, consistent food quality, efficient manpower management, strong sales performance and healthy profitability. The Restaurant Manager is responsible for leading and developing the outlet team, maintaining company standards, controlling operating costs and creating a positive dining experience that encourages customers to return.

Key responsibilities

• Oversee daily restaurant operations to ensure smooth, efficient and consistent service
• Ensure the restaurant opens and closes according to company procedures and operating schedules
• Maintain high standards of food quality, presentation, hygiene, cleanliness and food safety
• Ensure compliance with company policies, standard operating procedures (SOPs) and relevant regulatory requirements
• Monitor restaurant facilities, equipment and maintenance issues, and arrange timely follow-up
• Achieve monthly sales targets and other business performance objectives set by management
• Monitor daily sales, customer traffic, average spending and sales trends
• Develop and implement practical action plans to improve sales and restaurant performance
• Lead, motivate and supervise the outlet team to achieve operational and business objectives
• Monitor food costs, labour costs, wastage, consumables and other operating expenses

About you

• Minimum SPM or equivalent; a diploma in Hospitality Management, Food and Beverage Management or a related field is an advantage
• Minimum 3–5 years of relevant experience in restaurant or food and beverage operations
• Previous experience in a supervisory or restaurant management position is preferred
• Good understanding of restaurant operations, food safety, hygiene and customer service standards
• Strong leadership, communication and team management skills
• Good problem-solving and decision-making abilities
• Ability to manage customer complaints professionally
• Basic computer skills and familiarity with POS systems, Microsoft Excel or Google Sheets
• Able to work shifts, weekends and public holidays according to operational requirements
• Able to work under pressure and manage a fast-paced restaurant environment

About us

Super Dining is a restaurant company operating assigned restaurant outlets with a focus on delivering excellent customer service, consistent food quality and strong business performance.