Restaurant Manager

About us

Big Top Hospitality is a dynamic and innovative hospitality company committed to delivering exceptional dining experiences across the Asia-Pacific region. We pride ourselves on creating vibrant, welcoming environments where guests enjoy outstanding food, service and atmosphere. Our team is passionate about hospitality excellence and we foster a culture of collaboration, creativity and continuous improvement. We are expanding our operations and seeking talented individuals who share our commitment to delivering world-class guest experiences.

About the role

We are seeking an experienced Restaurant Manager to join our team at Big Top Hospitality on Hong Kong Island. This is a full-time position where you will play a pivotal role in overseeing the daily operations of our restaurant, ensuring exceptional service delivery and creating memorable experiences for our guests. As Restaurant Manager, you will be responsible for maintaining high operational standards, managing staff performance, controlling costs and driving revenue growth. This position is central to achieving our strategic objectives and delivering on our brand promise of hospitality excellence.

Key responsibilities

• Oversee all aspects of daily restaurant operations, including service delivery, food quality, cleanliness and compliance with health and safety standards
• Lead, recruit, train and develop restaurant staff, including front-of-house and back-of-house teams, fostering a positive and high-performing workplace culture
• Manage staff scheduling, timekeeping and performance management to ensure adequate coverage and service excellence
• Monitor and control food and beverage costs, inventory management and waste reduction whilst maintaining quality standards
• Maintain financial performance targets including revenue, profit margins and budgeting responsibilities
• Ensure compliance with local regulations, health and safety requirements, and company policies and procedures
• Manage guest relations, address customer concerns professionally and proactively seek to enhance the guest experience
• Collaborate with kitchen staff and other departments to ensure seamless service and operational efficiency
• Implement and monitor standard operating procedures to maintain consistency and quality across all service areas
• Analyse sales data and operational metrics to identify opportunities for improvement and revenue optimisation

What we're looking for

• 3+ years' experience in restaurant management or equivalent senior hospitality management role, preferably in a full-service restaurant environment
• Proven track record of successfully managing restaurant operations, staff teams and P&L responsibilities
• Strong leadership and interpersonal skills with the ability to motivate, develop and manage diverse teams effectively
• Excellent knowledge of food and beverage operations, including menu planning, food quality, health and safety compliance and wine or beverage knowledge
• Solid understanding of financial management, budgeting, cost control and revenue optimisation strategies
• Outstanding customer service orientation with a genuine passion for delivering exceptional guest experiences
• Strong communication and problem-solving abilities, with the capacity to work under pressure in a fast-paced environment
• Familiarity with restaurant management systems and point-of-sale technology
• Flexibility to work evenings, weekends and public holidays as required by the role
• Preferred: Experience in Hong Kong's restaurant sector and knowledge of local hospitality standards

What we offer

At Big Top Hospitality, we believe in investing in our people and creating an environment where you can thrive professionally and personally. We offer a competitive package including a market-competitive salary commensurate with experience, performance-based bonuses and incentives. Our team members enjoy staff meal benefits, discounted dining privileges across our venues, opportunities for professional development and training, career progression pathways within our growing organisation, and a supportive, collaborative work culture. We are committed to maintaining a healthy work-life balance and creating a workplace where all team members feel valued, respected and motivated. We welcome conversations about flexible working arrangements and any support you may require to succeed in this role.

Apply now

If you are an experienced Restaurant Manager ready to make a significant impact and lead a dynamic team in Hong Kong's vibrant hospitality sector, we would love to hear from you. Please submit your CV, a cover letter highlighting your relevant experience and achievements, and the names of two professional references. Join Big Top Hospitality and become part of a team that is passionate about creating exceptional hospitality experiences.