Restaurant Manager

Amoré Italian, Steak & Seafood is seeking an experienced Restaurant Manager to join our team in supporting our busy (and growing!) restaurant at The Pearl in downtown Fort Wayne!

In this role, you will be part of the management team overseeing Amoré’s Front of House operations. This is a hands-on role. We’re looking for someone who leads from the floor during service, holds the team to consistent fine dining standards, and coaches staff in real time.

Working with your fellow managers:

• Lead from the floor during service, actively supporting staff and ensuring daily operations run smoothly and consistently meet our upscale service standards.
• Ensure that daily operations are running smoothly and providing the very best experience for each customer, striving to achieve best in class service
• Respond quickly and efficiently to customer questions, issues and complaints to ensure customer satisfaction and retention and empowering staff to do the same
• Responsible for creating a work environment that promotes teamwork, high expectations, accountability, performance feedback, recognition, mutual respect, and employee satisfaction
• Take ownership of staff training and development. Create/update training programs to ensure that team members know, understand, and follow company procedures and service standards and are growing and developing to perform at the highest level
• Responsible for recruiting, hiring, & retention of front of house staff including quality hiring and development processes that encompass the company’s diversity commitment, compliance with company policies and legal requirements
• Participate in scheduling with other managers to complete staff schedules in an appropriate manner to meet the needs of the business. Realize labor & food cost efficiencies through optimization of schedules, cross training, etc.
• Assist in planning new and updated menus, evaluating food costs, portions, and pricing
• Work directly with the Marketing team to drive increased volume
• Assist with setting and meeting financial objectives for both revenue and expenses, seeking cost savings opportunities while maintaining the highest level of customer experience
• Work closely with customers and Executive Chef to oversee/support the successful execution of private dining and special events at Amoré
• Ensure that cleanliness, safety standards and regulatory requirements are met by all team members at all times
• Provide leadership in identifying areas of opportunity in the overall functioning of Amoré, driving process improvement and implementing best practices to continually advance our customer experience
• Other duties as needed

Qualifications:

• 3+ years food & beverage managerial/supervisory experience, preferably in an upscale or fine-dining restaurant
• Ideally have experience performing all the job functions you’ll be managing, including bartender, server, food purchaser, trainer and front of house management
• A proven track record of successfully mentoring and training staff, managing inventory and budgets, labor and cost control management
• Experience with restaurant POS systems, reservation management platforms, scheduling software, and inventory controls
• Highly attuned to customer needs, acting to address issues or concerns with a sense of urgency to ensure guest satisfaction
• Highly organized with excellent attention to detail
• Excellent interpersonal and communication skills
• Professional demeanor and ability to positively interact with individuals, the public, and business contacts at all levels
• ServSafe certified or the ability to obtain
• Strong wine and beverage knowledge preferred; sommelier training a plus
• Ability to work a flexible schedule including weekends, weekdays and nightsand holidays as required

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person