Restaurant Manager

Leading regional hospitality group looking to hire Restaurant to join our hospitality group in Beirut, Lebanon

Job profile:

• A minimum of 10 years of experience in managing restaurant operations
• Good command of Arabic and English
• Neat, clean and well-groomed appearance
• Pleasant personality and positive attitude
• Excellent customer service skills
• Excellent management and leadership skills

Duties and responsibilities:

• Highest on ground authority in relation to restaurant operations
• Assume responsibility for the day to day operations of the restaurant to ensure efficiency and profitability
• Supervise the management of all the restaurant departments on a daily basis
• Insure Operations Manager is briefed and up to date with main developments
• Analyze daily reports of different departments (sales, service, food cost, administration)
• Work with kitchen management to insure operations efficiency
• Follow up daily operation and ensure a smooth workflow with a close coordination with the Operations Manager
• Ensure the highest levels of client satisfaction by managing clients requests and anticipating their needs
• Handle and follow up on customer complaints when needed
• Ensure that the property, its inventories and other physical assets are always in the best of conditions
• Review and monitor inventory, requisitions, and cost control reports
• Outlet voids and discounts reports and necessary audit
• Confirm all deliveries received to all outlets
• Enforce the implementation of and adherence to all policies and procedures
• Prepare end-of-day reports and ensure that all cashiers accounts are balanced, and no discrepancy is reported
• Maintain high standards of quality control and health and safety
• Handle the outlet cash sales, cash float, and petty cash
• Make sure all outlet premises are clean
• Communicate with kitchen team members to be aware of any missing menu items
• Ensure that all communication between the Front of House (FOH) and Heart of House (HOH) is accurate
• Encourage cooperative and consistent levels of communication between all employees and management
• Create and maintain the employee schedule and track absenteeism
• Supervise employee breaks and make sure all staff members are available during rush hours
• Provide leadership and team building for staff
• Provide instruction for employees and coach them to improve learning and enhance performance
• Set the standards for all employees to maintain high-quality and consistent customer service
• Handle all customer related complaints and submit a monthly report to the Operations Manager
• Investigate and resolve food quality issues and service complaints
• Taking decisions relates to his outlet operations
• Lead by example
• Implement the company culture and mindset