Restaurant Manager

About the role

Responsible for overseeing the overall operations of the restaurant, ensuring exceptional guest satisfaction, service excellence, and achievement of revenue and profitability targets. The role leads, develops, and motivates the restaurant team through effective training, coaching, and performance management to maintain the highest standards of food and beverage service. The Restaurant Manager ensures efficient Front of House and Back of House operations, compliance with food safety and hygiene standards, effective cost control, and the delivery of memorable dining experiences that meet the needs and expectations of guests while supporting the hotel's business objectives.

Key responsibilities

• Oversee the daily operations of the restaurant, ensuring seamless coordination between Front of House and Back of House teams
• Deliver exceptional dining experiences by maintaining high standards of food quality, service excellence, and guest satisfaction
• Handle guest feedback, concerns, and complaints professionally, ensuring timely resolution and effective service recovery
• Monitor restaurant performance and implement initiatives to enhance guest satisfaction, service quality, and operational effectiveness
• Ensure compliance with all food safety, hygiene, sanitation, health, and workplace safety regulations
• Maintain restaurant presentation standards, including cleanliness, ambience, and overall guest experience
• Manage inventory levels and forecast operational requirements for food, beverages, equipment, cutlery, cleaning supplies, and other restaurant resources
• Control labour, food, beverage, and operational costs while identifying opportunities to improve productivity and minimize waste
• Monitor sales performance and implement upselling, promotional, and revenue-enhancement strategies to maximize profitability
• Lead, motivate, and develop the restaurant team through effective coaching, training, performance management, and succession planning

About you

• Degree or Diploma in Hotel Management
• 3 to 5 years minimum relevant experience
• Previous experience in managing or supervising a team of staff is required
• Computer literacy is essential and knowledge of relevant software applications is required
• Good Communicator
• Demonstrated success in budget preparation and control
• Excellent interpersonal and communication skills
• Problem solving attitude