Restaurant Manager

An RM in KFC should oversees all daily operations, staff performance, P&L (profit and loss) financials, and guest satisfaction of a store.

Preferred candidate profile

• Store Operations: Manage front-of-house and back-of-house (kitchen) operations, ensuring food quality, strict hygiene, and safety compliance.

• People Management: Hire, train, schedule, coach, and motivate crew members and shift leaders.

• Financial & Business Performance: Track P&L statements, control labor and food costs, manage inventory, place supplier orders, and drive sales targets.

• Customer Service: Handle escalated guest complaints, maintain brand standards, and deliver a fast, friendly experience.

• Administrative Duties: Oversee cash handling, daily deposits, timekeeping, and compliance with company human resources and local safety regulations

• Experience: Generally requires supervisory or managerial experience in the quick-service restaurant (QSR), retail, or hospitality industry.

• Leadership Skills: Proven ability to lead, delegate, and remain calm under high-pressure or fast-paced rushes.

• Technical Skills: Basic computer and software literacy (such as Microsoft Office / Excel) and familiarity with inventory or point-of-sale (POS) systems.

• Availability: Flexibility to work varied shifts, including weekends, evenings, and holidays