Restaurant Manager

The Restaurant Manager is responsible for overseeing daily café operations, leading staff, maintaining excellent food and beverage service, and ensuring customer satisfaction. This role manages staffing, inventory, sales performance, and operating costs while maintaining a clean, welcoming, and efficient dining environment.

Key Responsibilities:

• Oversee daily café operations and service activities.
• Supervise, motivate, and support front-of-house and kitchen staff.
• Recruit, train, and develop team members.
• Prepare staff schedules and coordinate shift coverage.
• Maintain high standards of customer service and guest satisfaction.
• Handle customer feedback and resolve complaints professionally.
• Monitor food quality, beverage preparation, and presentation.
• Coordinate with kitchen and service teams to ensure timely orders.
• Manage inventory, stock levels, and supply ordering.
• Monitor sales, labour costs, and operating expenses.
• Assist with budgeting and financial performance reporting.
• Ensure compliance with food safety, hygiene, and sanitation standards.
• Maintain cleanliness, organization, and safety throughout the café.
• Oversee opening, closing, cash handling, and daily reporting procedures.
• Monitor employee performance and provide constructive feedback.
• Support promotional activities and initiatives to increase sales.
• Review customer feedback and implement service improvements.
• Ensure café equipment is maintained and operational issues are reported.
• Communicate business updates and operational concerns to senior management.
• Foster a positive, professional, and team-oriented workplace.

Qualifications & Skills:

• Previous restaurant or café management experience.
• Strong leadership and team-management abilities.
• Excellent communication and customer-service skills.
• Knowledge of café operations, food service, and beverage standards.
• Understanding of food safety and sanitation requirements.
• Experience with inventory management and cost control.
• Familiarity with POS systems and sales reporting.
• Strong organizational and time-management skills.
• Excellent problem-solving and decision-making abilities.
• Ability to work efficiently in a fast-paced environment.
• Reliable, professional, and detail-oriented.
• Flexibility to work mornings, evenings, weekends, and holidays.

What We Offer:

• Competitive salary based on experience.
• Opportunities for career growth and advancement.
• A supportive and collaborative working environment.
• Management training and professional development.
• Employee meals or discounts, where available.

Pay: $22.00 - $28.00 per hour

Expected hours: 32.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person