Restaurant Manager

Job Summary

The Restaurant Manager is responsible for overseeing the overall operations of the restaurant to ensure efficient service, excellent customer satisfaction, food quality, cleanliness, and profitability. The position supervises restaurant personnel, manages daily operations, monitors sales and expenses, and ensures compliance with company policies, food safety standards, and applicable government regulations.

Key Responsibilities

• Oversee daily restaurant operations to ensure efficient workflow and compliance with established operating standards.
• Supervise, train, and evaluate restaurant personnel to maintain high performance and productivity.
• Ensure excellent customer service and promptly resolve customer complaints and concerns.
• Monitor food quality, presentation, service standards, and overall dining experience.
• Manage inventory, purchasing coordination, stock rotation, and control of food wastage.
• Monitor daily sales, operational expenses, food costs, and labor costs to achieve profitability targets.
• Prepare and review operational reports, sales reports, and performance evaluations.
• Ensure compliance with food safety, sanitation, occupational safety, and company policies.
• Develop and implement strategies to increase sales, improve service efficiency, and enhance customer satisfaction.
• Coordinate with management and other departments regarding staffing, maintenance, marketing activities, and operational improvements.

Qualifications

• Bachelor’s degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related field.
• At least 3–5 years of experience in restaurant or food and beverage operations.
• At least 2 years of experience in a supervisory or managerial position is preferred.
• Strong knowledge of restaurant operations, food safety, sanitation, and customer service standards.
• Proven leadership skills and the ability to manage and motivate a team.
• Knowledge of inventory control, purchasing procedures, and food cost management.
• Ability to analyze sales performance, monitor expenses, and prepare operational reports.
• Proficiency in POS systems, inventory management systems, and basic computer applications.
• Excellent communication, interpersonal, problem-solving, and decision-making skills.
• Willingness to work on shifting schedules, weekends, and holidays, with a strong commitment to service excellence and operational efficiency.

Work Location: In person