Restaurant Manager, Humpback

Jigger & Pony Group is a leading hospitality company that owns and operates restaurants and bars in Singapore. A pioneer in Singapore’s cocktail bar scene, the Group’s portfolio comprises of the following bars and restaurants:

Restaurants-

• Humpback – oyster bar and seafood bistro with a focused wine & cocktail list
• Caffe Fernet – Modern Italian restaurant bar with a view of the Marina Bay waterfront

Cocktail Bars-

• Jigger & Pony (No. 9 The World’s 50 Best Bars 2025, No. 3 Asia’s 50 Best Bars 2025)
• Gibson – Timeless cocktail bar balancing balances ingredient‑driven creativity with classics
• Live Twice – Cocktail bar inspired by mid-century modern Japan
• Pop City - Japanese-lifestyle cocktail bar in Singapore’s Central Business District
• Cosmo Pony - Convivial bar with a cosmopolitan soul in Jakarta
• BOP - Korean cocktail dining bar in Tanjong Pagar

About the Role

We are seeking an experienced and driven Hospitality Manager (Front of House Manager) to lead the venue end-to-end. This role is responsible for overseeing Front of House operations at Humpback, while working closely with the culinary team to deliver a cohesive and exceptional guest experience.

As a leader within Jigger & Pony Group, you will champion our culture, develop your team, and drive both operational excellence and commercial performance.

Key Responsibilities

Leadership & Culture

• Lead, inspire, and develop a high-performing FOH and bar team, fostering a positive and collaborative team culture
• Actively manage the talent pipeline through hiring, coaching, and succession planning
• Support, train and guide the team to deliver “wow” experiences with genuine warmth and a human touch
• Ensure strong product knowledge across food and beverage, aligned with brand storytelling
• Continuously elevate service standards through coaching and on-the-floor leadership

Operations & Guest Experience

• Oversee daily operations to ensure a consistently high standard of service, cleanliness, and organisation
• Develop and maintain SOPs, ensuring service excellence while allowing for authentic, personalised hospitality
• Lead team to handle guest feedback and resolve issues with care, ensuring every guest leaves with a memorable experience
• Work closely with the Chef de Cuisine to ensure seamless alignment between kitchen and front-of-house operations
• Regularly review operational workflows and recommend improvements based on data and observation

Requirements

• Proven leadership experience in a quality-driven restaurant
• Passion for hospitality, with a natural ability to connect with guests and team members
• Analytical, proactive, and solutions and people-oriented mindset
• Strong communication skills and ability to collaborate across teams
• Organised, detail-oriented, and empathetic