Restaurant Manager [Outram]

SUMMARY:
As the

Restaurant Manager

at Willow & Oak in Outram, you will lead daily operations across our dining, bar, and play areas, manage and inspire the front-of-house team, and drive profitability while maintaining high service standards. This position is ideal for an experienced, hands-on hospitality leader with 3–5 years of F&B management experience, strong business acumen, and a passion for creating memorable dining experiences.

KEY RESPONSIBILITIES:
Service & Operations

Maintain a safe, clean, and welcoming environment

Oversee daily operations across dining, bar and play areas

Ensure high standards of food quality, presentation, and service

Handle guest feedback and resolve issues promptly with professionalism

Possesses strong knowledge of bar operations, including beverage preparation, cleanliness, and stock awareness to support smooth service

Team Leadership

Manage staff scheduling, performance reviews, and on-the-job training

Lead, train, and motivate front-of-house and service staff to deliver warm, attentive service

Foster a positive, team-first culture that reflects Willow & Oak’s values of passion, pride and hospitality

Business & Financial Management

Drive sales growth and manage costs (labor, food, beverage)

Monitor stock levels, work with suppliers, and minimize wastage

Track daily/weekly sales reports and identify opportunities to improve profitability

Marketing & Engagement

Build rapport with regular guests and local businesses to encourage repeat visits

Support promotions & campaigns (e.g. weekday dinner traffic, family packages, special events)

Partner with management to develop ideas for seasonal menus, specials, and community events

Compliance &Administration

Liaise with external vendors and partners when required

Ensure compliance with MOM, NEA, SFA, and fire safety regulations

Manage payroll records, attendance, and administrative duties accurately

JOB REQUIREMENTS:
At least 3–5 years of F&B management experience, preferably in a restaurant setting

Ability to adapt in a fast-paced environment, balancing service with operational needs

Solid understanding of restaurant operations, inventory, and cost control

Passion for hospitality and creating memorable dining experiences

Strong leadership, communication and people management skills

Willingness to work evenings, weekends, and public holidays

Oak & Ember is a cosy smoked meat restaurant specializing in delectable dishes and meat platters such as beef brisket, pork ribs, grilled chicken, pastas and sliders. Nestled in the heart of Loyang, our small establishment boasts a warm and welcoming atmosphere, delivering a unique culinary experience to our patrons. With a team of dedicated chefs and a friendly front-of-house crew, Oak & Ember takes pride in crafting exceptional smoked meat dishes that leave a lasting impression.