Restaurant Multi-Unit Operation Manager

Company Overview

We are Franchisees of SUBWAY, operating multiple outlets focused on delivering quality food and service in a dynamic restaurant environment.

Job Summary

The multi-unit operation manager coordinates and supports all activities within the assigned geographic area. Trains, coaches, and supports managers. Plans and sets business goals. Focuses on in-restaurant issues especially on

keeping a zero food safety issue

.

Responsibilities

Coach and train shift managers, assistant managers, and managers to achieve operational excellence and improve team performance

Develop and implement new hire orientation and rewards programs to enhance employee engagement and retention

Monitor training processes to ensure consistent, high-quality training delivery across all outlets

Maintain appropriate staffing levels for managers and assistant managers to meet operational needs

Lead managers and staff to ensure compliance with SUBWAY® Operations Manual standards and government regulations

Identify and correct deviations from operational procedures promptly to maintain service quality and safety

Analyze sales reports and collaborate with staff to identify opportunities and achieve sales targets

Support execution of local and national marketing initiatives to drive customer engagement and revenue growth

Perform physical tasks as needed, including working any restaurant station and operating Point of Sale systems

Required competencies and certifications

Ability to perform physical tasks including bending, standing, walking throughout the workday, and lifting up to 20 kilograms

Proficiency in operating computerized Point of Sale systems and cash registers

Preferred competencies and qualifications

Diploma or equivalent education; college degree preferred

3-5 years of successful operational multi-unit management experience in a restaurant environment

Strong communication, interpersonal, and conflict resolution skills to lead diverse teams effectively

Basic math and accounting skills to support operational decision-making

Strong analytical and decision-making skills demonstrated through staff selection, coaching, and development

Proficient IT skills to configure and manage online integration systems

We are Franchisees of SUBWAY