Restaurant Operations manager

Company Description Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA to more than 2,000 locations across 25 states. The company provides meaningful career paths to over 45,000 Associates, supported by a strong culture of promoting from within. Waffle House is recognized around the world for its loyal Customer base and its mission to serve great food while caring for both Customers and Associates. The restaurants are open 24/7, offering opportunities to work a variety of shifts. Team members in Restaurant Operations and Corporate Support alike contribute to continuing the founders’ mission of service and hospitality.

Role Description The Restaurant Operations Manager is a full-time, on-site role located in Tallahassee, FL. This role is responsible for overseeing day-to-day restaurant operations, including managing shifts, supervising Associates, and ensuring consistent, high-quality guest service. The manager monitors food safety, cleanliness, and maintenance standards, and helps control inventory, labor, and other costs to meet performance goals. This role also involves training and coaching team members, supporting hiring and onboarding, and handling basic administrative tasks such as scheduling and reporting. The manager works closely with leadership to implement company policies, uphold Waffle House culture, and create a safe, inclusive, and respectful work environment.

Qualifications

• Experience in restaurant or hospitality operations, including shift management and team supervision.
• Skills in customer service and conflict resolution, with the ability to create positive guest experiences.
• Basic knowledge of food safety, cleanliness standards, and health regulations in a restaurant setting.
• Ability to manage scheduling, inventory, and labor costs to support operational efficiency.
• Strong communication and interpersonal skills for training, coaching, and leading diverse teams.
• Comfort working in a fast-paced, 24/7 environment with flexible hours, including nights, weekends, and holidays.
• High school diploma or equivalent; additional education in business, hospitality, or related fields is beneficial.
• Previous leadership experience in food service or retail is preferred but not required.