Restaurant Operations Manager

Job summary

We are recruiting to fill the position of a Restaurant Operations Manager whose key responsibility is to oversee the general activities of all three (3) restaurant outlets, i.e., coordinate all activities from quality production, sales, employee, restaurant ambience, and cleanliness to hygiene.

Min Qualification: HND Experience Level: Mid level Experience Length: 4 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria

Job descriptions & requirements

Responsibilities:

• Oversee the general activities of all three (3) restaurant outlets i.e. coordinate all activities from quality production, sales, employee, restaurant ambience, and cleanliness to hygiene.
• Monitoring daily sales and reporting across the outlets and ensuring shift managers execute their deliverables diligently.
• Implementing policies and processes and ensuring compliance of same; including food and safety regulations
• Provide staff with development training to maximise their skills by preparing a training calendar and coordinating required trainings for both the front office and production Staff
• Resolve customer’s complaint professionally upon escalation
• Develop plans and tactics to continuously achieve and exceed daily sales targets across the outlets.
• Ensure products are delivered by kitchen staff according to items ordered and company's standard
• Develop and implement methods of improving customer’s satisfaction through excellent service
• Conduct frequent checks on the production floor, inventory and front office to ensure all staff are in compliance with regulations.
• Manage disciplinary issues and escalate to the Human Resources department as appropriate.
• Strategise on reducing wastage and cost of production
• Keep abreast of local competition and develop plans to retain customers, such as handling marketing strategies and creative promotions
• Manage the implementation of local sales building programmes

Requirements:

• B.Sc. degree in marketing / hospitality / business administration or related fields.
• Must have a minimum of 5 years of experience in a leadership role in the fast food sector, with a track record of achieving excellent sales figures
• Outstanding leadership skills and ability to manage disciplinary issues
• Communication and comprehensive skill is important for this role
• Ability to deescalate tense situations with customers
• Ability to delegate and follow through
• Knowledge of Microsoft Excel and experience using-class software would be an added advantage.
• Must be flexible in terms of coordinating three (3) restaurant outlets.

Remuneration: NGN 175,000 - 250,000 Monthly.

Benefits:

• HMO
• Staff Lunch and Target Allowance.