Restaurant Operations Manager

About the role

Restaurant Operations Manager for a premium fine-dining restaurant situated in a prime Hong Kong location, spanning 10,000 sq. ft. Operating to Michelin-inspired service standards, catering to a mix of a la carte guests, VIP hospitality, corporate functions and bespoke private events. The venue features multiple private VIP rooms, scenic dining zones and a dedicated lounge for luxury dining experiences.

Key responsibilities

• Take overall charge of restaurant operations; oversee day-to-day front-of-house activities, lead the team and implement service standards to consistently deliver premium fine-dining quality.
• Manage client relationships: personally host key VIP guests, nurture repeat-customer relationships, and develop corporate and private-banquet business to drive revenue growth.
• Manage cost control, staff rostering, stocktaking and venue utilisation; monitor daily operational KPIs and propose improvement measures to meet operational and revenue targets.
• Develop and deliver service training for front-of-house teams; resolve on-site incidents and guest complaints to safeguard the brand's premium reputation.
• Draw on extensive beverage knowledge to support wine-list refinement, guide beverage sales and provide professional wine-and-food pairing recommendations for guests.
• Ensure full compliance with Hong Kong food-safety, fire-safety and labour regulations; support delivery of special events, private functions and media-related activities.

About you

• Minimum 5 years' solid working background in fine dining, with proven operational-management experience and a good understanding of Hong Kong's high-end F&B market dynamics.
• Strong language ability: fluent in Cantonese, Mandarin and English (spoken and written), able to independently host local, Mainland and international VIP guests.
• Substantial practical beverage and wine knowledge, confident with wine-and-food pairing suggestions; sommelier-related qualifications are highly desirable.
• Strong aptitude for guest relationship management, VIP hosting and corporate/private-banquet business development; high emotional intelligence and excellent on-site problem-solving skills.
• Well-groomed professional demeanor; prepared to work restaurant-style rotating shifts including evenings and weekends; competent with POS systems.
• Prior experience in Michelin-starred restaurants or top-tier hotel fine-dining outlets will be prioritized.

Benefits

• Statutory holidays, paid annual leave, sick leave, employee protection schemes and in-house professional training with clear career-progression pathways
• Premium working environment, stable team and substantial long-term development opportunities

About us

We are a premium fine-dining restaurant situated in a prime Hong Kong location. Operating to Michelin-inspired service standards, we cater to a mix of a la carte guests, VIP hospitality, corporate functions and bespoke private events. The venue features multiple private VIP rooms, scenic dining zones and a dedicated lounge for luxury dining experiences.

香港萬呎高端Fine Dining 餐廳｜餐廳營運經理 招聘

關於我們

本餐廳坐落香港黃金地段，定位高端 Fine Dining，參考米其林服務標準，涵蓋

散客、VIP 接待、商務宴請及私人定制宴會；設多間獨立 VIP 包廂、觀景用餐

區及專屬酒廊，主打高質感的頂級餐飲體驗。

職位名稱

餐廳營運經理 Restaurant Operations Manager（全職）

工作地點

灣仔

主要職責

1. 全面主理餐廳整體營運，統籌前廳日常運作、團隊管理同服務標準落

地，確保餐廳按高端 Fine Dining 水準穩定營運。

2. 客戶關係維護：親自參與重要貴賓接待與現場招呼，經營熟客資源，拓

展商務合作及宴會生意，帶動營業額增長。

3. 負責成本管控、排班調度、庫存盤點、場地使用率優化；跟進每日營運

數據，提出改善方案，達成營運及營收目標。

4. 建立並執行前廳服務培訓，帶領團隊處理現場突發狀況及客戶投訴，維

持品牌高端口碑。

5. 具備豐富酒類知識，協助酒單優化、酒水銷售引導，可向貴賓提供專業

酒款推薦及配餐建議。

6. 嚴格遵守香港食安、消防及勞工相關條例，保障場地合規運作；配合品

牌執行節慶活動、私宴及媒體活動。

任職要求

1. 不少於 5 年 Fine Dining 高端餐飲相關工作經驗，具餐廳營運管理經

驗，熟悉香港高端餐飲市場運作模式。

2. 語言能力強：廣東話、普通話及英語均須流利，可獨立接待本地、內地

及外籍貴賓（書面及口語俱佳）。

3. 豐富酒類知識及實務經驗，熟悉葡萄酒及各類酒水，能提供配餐建議；

持侍酒相關資格為加分項。

4. 擅長客戶經營、貴賓接待、商務及私人宴會生意開發；情商高、現場應

變能力強，善於維護高端客戶關係。

5. 形象得體專業，適應餐飲輪班及晚間、週末繁忙時段；熟悉 POS 系統。

6. 有米其林星級餐廳或香港頂級酒店 Fine Dining 背景優先。

薪酬福利

 法定假期、有薪年假、病假、僱員保障及內部專業培訓，晉升路徑清晰

 頂級高端工作環境，團隊穩定，長遠發展空間充足