Restaurant Operations Manager

Job Summary

The Restaurant Operations Manager is responsible for overseeing daily restaurant operations to ensure efficiency, profitability, high-quality food, and exceptional customer service. The role involves managing staff, controlling costs, ensuring compliance with health and safety regulations, and maintaining brand standards across one or multiple restaurant locations.

Key Responsibilities

• Oversee daily restaurant operations, including front-of-house and back-of-house activities
• Ensure consistent delivery of excellent customer service and guest satisfaction
• Manage and supervise restaurant managers, supervisors, and staff
• Develop staff schedules and control labor costs
• Monitor food quality, presentation, and portion control
• Manage inventory, purchasing, and supplier relationships
• Control operational costs, including food cost, labor cost, and waste
• Analyze sales reports, budgets, and P&L statements to improve profitability
• Implement and maintain company policies, procedures, and operational standards
• Ensure compliance with food safety, hygiene, health, and labor regulations
• Handle customer complaints and operational issues effectively
• Train, coach, and evaluate staff performance
• Coordinate with senior management on operational strategies and improvements

Qualifications & Requirements

• Bachelor’s degree or diploma in Hospitality Management, Business Administration, or related field
• Minimum 5 years of experience in the restaurant or hospitality industry
• At least 3 years in a management or operations role
• Strong knowledge of restaurant operations, food service standards, and customer service
• Experience with POS systems, inventory management, and scheduling tools
• Proven leadership, organizational, and problem-solving skills

Preferred Skills

• Multi-unit restaurant management experience
• Strong financial and cost-control skills
• Excellent communication and interpersonal abilities
• Ability to work flexible hours, including weekends and holidays
• Results-driven with a hands-on management approach

Job Type: Full-time

Benefits:

• Employee discount
• Staff meals provided

Work Location: In person