Restaurant Operations Manager

Job Summary

Ooh De Lally is seeking a Restaurant Operations Manager to oversee daily restaurant activities, supervise staff, and maintain high standards of food quality, customer service, and operational efficiency. This role is responsible for coordinating front-of-house and kitchen operations, managing staffing and inventory, monitoring performance, and creating a positive dining experience for guests.

Common Job Roles

• Restaurant Operations Manager
• Restaurant General Manager
• Food Service Operations Manager
• Hospitality Operations Manager
• Restaurant Services Manager

Key Responsibilities

• Oversee daily restaurant operations and ensure smooth service.
• Supervise, train, and support kitchen and front-of-house employees.
• Coordinate staff schedules, shift assignments, and workflow.
• Monitor food quality, presentation, service speed, and guest satisfaction.
• Maintain high standards of customer service and hospitality.
• Manage inventory, purchasing, stock rotation, and supply requirements.
• Monitor operating costs and help reduce unnecessary food waste.
• Address customer complaints and resolve operational issues.
• Ensure compliance with food safety, sanitation, and workplace safety procedures.
• Monitor sales, labor costs, and operational performance.
• Maintain accurate schedules, reports, inventory records, and other documentation.
• Coordinate communication between kitchen staff, service teams, and management.
• Support employee onboarding, training, and performance development.
• Assist with operational planning and process improvements.

Requirements

• Previous restaurant, food service, or hospitality management experience preferred.
• Strong leadership, communication, and organizational skills.
• Knowledge of restaurant operations and food safety standards.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic computer proficiency and experience with operational records.
• Strong problem-solving, decision-making, and conflict-resolution abilities.
• Ability to manage staff schedules, inventory, and service workflows.
• Professional, dependable, and customer-focused.

Preferred Skills

• Experience managing restaurant teams and daily operations.
• Familiarity with POS, inventory, scheduling, and restaurant management systems.
• Knowledge of cost control, purchasing, and waste reduction.
• Strong customer service and team-building abilities.
• Excellent planning, delegation, and time management skills.
• Ability to analyze operational performance and implement improvements.
• Commitment to food quality, workplace safety, and guest satisfaction.

About the Company

Ooh De Lally operates in the restaurant and hospitality sector, where coordinated food service, attentive customer care, and efficient daily operations are essential. The restaurant's operations team supports service consistency, workplace organization, teamwork, and a welcoming guest experience.

Pay: $18.00 - $25.00 per year

Work Location: In person