Restaurant Operations Manager

Harvard Gardens is seeking an organized and experienced Restaurant Operations Manager to oversee daily restaurant operations and support the team in delivering excellent guest service. This role involves coordinating staff, maintaining food and service standards, monitoring inventory, supporting customer satisfaction, and improving operational efficiency. The ideal candidate has strong leadership, communication, and problem-solving skills and is comfortable managing a fast-paced restaurant environment.

Key Responsibilities

• Oversee daily restaurant operations and guest-service activities.
• Coordinate staff schedules, assignments, and workflow.
• Support and guide front-of-house and kitchen team members.
• Monitor food quality, order accuracy, cleanliness, and service standards.
• Assist with employee training, onboarding, and performance coaching.
• Respond to guest feedback, questions, and service concerns professionally.
• Monitor food, beverage, and restaurant supply inventory.
• Assist with ordering, receiving, and organizing supplies.
• Support POS operations and routine cash-handling procedures.
• Help monitor labor, supplies, waste, and daily operating costs.
• Maintain clean, organized, and properly stocked dining and service areas.
• Oversee opening, closing, and daily operational checklists.
• Review operational issues and communicate improvement opportunities to management.
• Ensure team members follow food-safety, sanitation, and workplace procedures.
• Coordinate with restaurant leadership to support consistent service and efficient operations.

Qualifications

• Previous restaurant, hospitality, or food-service experience.
• Previous restaurant management or supervisory experience is preferred.
• Strong leadership, communication, and customer-service skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities in a busy environment.
• Good problem-solving and decision-making skills.
• Familiarity with POS systems, inventory control, and restaurant operations.
• Ability to train, support, and motivate employees.
• Strong attention to food quality, cleanliness, and guest satisfaction.
• Professional, dependable, and team-oriented approach to work.

Benefits

• On-the-job training and management support.
• Opportunities to develop leadership and restaurant-management skills.
• Flexible scheduling may be available.
• Employee meal discounts or restaurant perks may be available.
• Supportive and team-oriented work environment.
• Additional benefits may vary by position and employment status.

About the Company

Harvard Gardens is a Boston restaurant known for its neighborhood dining atmosphere and food-and-beverage service. The restaurant team works together to maintain organized daily operations and provide guests with a welcoming dining experience.

Pay: $25.00 - $30.00 per hour

Expected hours: 35.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person