Restaurant Operations Manager

River Roast is seeking an organized and results-driven Restaurant Operations Manager to oversee daily restaurant activities, improve operational efficiency, and ensure excellent customer service. The ideal candidate will have strong leadership skills, experience managing restaurant teams, and the ability to monitor performance, control operating costs, and maintain consistent food quality and service standards.

Key Responsibilities

• Oversee daily restaurant operations and ensure smooth service.
• Develop and implement procedures to improve operational efficiency.
• Supervise restaurant managers, supervisors, and team members.
• Recruit, train, and support employee development.
• Coordinate staff scheduling and workforce planning.
• Monitor customer satisfaction and resolve service concerns professionally.
• Ensure consistent food quality, presentation, and order accuracy.
• Coordinate kitchen, bar, and front-of-house operations.
• Manage inventory, purchasing, stock rotation, and supplier coordination.
• Monitor sales, labor costs, operating expenses, and waste.
• Review operational reports and identify opportunities for improvement.
• Assist with budgeting, financial planning, and revenue targets.
• Ensure compliance with food safety, sanitation, and workplace regulations.
• Maintain clean, organized, and safe restaurant facilities.
• Monitor point-of-sale procedures and payment-handling standards.
• Establish performance goals and evaluate operational results.
• Communicate policies, procedures, and service expectations to staff.
• Support promotions, special events, and customer engagement initiatives.
• Address staffing and operational challenges promptly.
• Report performance updates and business needs to senior management.

Qualifications & Skills

• Proven experience in restaurant operations or hospitality management.
• Strong leadership and team-management abilities.
• Excellent communication and problem-solving skills.
• Knowledge of restaurant service and kitchen operations.
• Experience with budgeting, sales reporting, and cost control.
• Understanding of inventory management and supplier relationships.
• Familiarity with POS systems and restaurant management software.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of food safety, sanitation, and workplace regulations.
• Experience with staff training, scheduling, and performance management.
• Professional attitude and commitment to customer satisfaction.
• Flexibility to work evenings, weekends, and holidays as required.
• Hospitality management education or equivalent professional experience preferred.

What We Offer

• Competitive salary based on experience.
• Opportunities for professional growth and career advancement.
• A supportive and collaborative work environment.
• Opportunities to implement operational improvements.
• Potential for performance-based incentives and additional benefits, where applicable.

Pay: $23.00 - $29.00 per hour

Expected hours: 32.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person