Restaurant Operations Manager

About the role

We are a growing premium burger restaurant in Uluwatu, Bali, seeking an experienced, organised and hands-on Restaurant Operations Manager to lead our team and oversee daily operations. We require a strong operational leader who can establish effective systems, develop staff, maintain exceptional restaurant standards and drive continuous improvement. This is more than a supervisory position. We need someone who takes ownership, leads by example and consistently delivers results.

Key responsibilities

• Oversee daily operations, opening, closing and shift performance.
• Develop, implement and enforce Standard Operating Procedures (SOPs).
• Establish effective systems, checklists and accountability across departments.
• Identify operational weaknesses and implement practical improvements.
• Maintain consistent standards across daytime and late-night trading.
• Lead, motivate and manage kitchen, front-of-house and supervisory teams.
• Manage staff rosters, attendance, leave and shift coverage.
• Conduct staff training, performance reviews and development.
• Maintain exceptional food quality, consistency and presentation.
• Enforce food safety, hygiene and sanitation standards.

About you

• Fluent spoken and written English is mandatory.
• Proven experience in restaurant operations management or a comparable leadership position.
• A degree or diploma in Hospitality Management, Food & Beverage Management or a related field is preferred.
• Strong knowledge of restaurant SOPs, food safety and quality assurance.
• Demonstrated ability to lead teams and improve operational performance.
• Strong organisational, communication and problem-solving skills.
• Competency with POS systems, inventory management and reporting.
• Flexibility to work across different trading shifts when required.
• Honest and trustworthy, demonstrating transparency and accountability.
• Proactive and solution-focused, taking ownership of challenges.