Restaurant Operations Manager

The Restaurant Operations Manager is responsible for overseeing daily restaurant operations, managing staff, maintaining service quality, and ensuring an excellent dining experience for every guest. This role focuses on improving operational efficiency, controlling costs, managing inventory, and supporting business growth while maintaining high standards of food quality, cleanliness, and hospitality.

Key Responsibilities:

• Oversee daily restaurant operations and ensure smooth service.
• Supervise front-of-house and kitchen teams.
• Recruit, train, coach, and develop restaurant employees.
• Prepare staff schedules and coordinate shift coverage.
• Maintain high standards of food quality, presentation, and customer service.
• Monitor customer feedback and resolve complaints professionally.
• Manage inventory, purchasing, and stock control.
• Monitor sales performance, labor costs, and operating expenses.
• Ensure accurate POS transactions, cash handling, and daily reporting.
• Maintain food safety, sanitation, and workplace cleanliness standards.
• Ensure compliance with company policies and applicable regulations.
• Coordinate kitchen and service teams to improve workflow.
• Monitor employee performance and implement service improvements.
• Manage opening, closing, and shift handover procedures.
• Support menu promotions, local marketing, and customer engagement initiatives.
• Reduce food waste and improve resource utilization.
• Maintain restaurant equipment and ensure operational readiness.
• Prepare operational reports and communicate results to senior management.

Qualifications & Skills:

• Previous experience in restaurant operations or hospitality management.
• Strong leadership and team-management skills.
• Excellent communication and customer-service abilities.
• Knowledge of restaurant workflows and service standards.
• Experience with budgeting, sales reporting, and cost control.
• Understanding of inventory management and purchasing.
• Knowledge of food safety, sanitation, and hygiene practices.
• Familiarity with POS systems and restaurant-management software.
• Strong organizational and time-management skills.
• Excellent problem-solving and decision-making abilities.
• Ability to lead a team in a fast-paced environment.
• Attention to detail and a commitment to quality.
• Professional, dependable, and results-oriented.
• Flexibility to work early mornings, weekends, and holidays when required.

What We Offer:

• Competitive compensation based on experience.
• Opportunities for professional development and career advancement.
• A collaborative and supportive work environment.
• Opportunities to strengthen leadership and operational-management skills.
• Potential performance-based incentives, depending on company policy.

Pay: $21.00 - $25.00 per hour

Expected hours: 34.0 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid training
• Vision insurance

Work Location: In person