Restaurant Operations Manager

Waverly Kitchen & Bar Charlestown is seeking an experienced and organized Restaurant Operations Manager to oversee daily restaurant operations and help deliver excellent guest service. This role involves coordinating front-of-house and kitchen activities, supporting staff development, maintaining food and service standards, monitoring inventory, and helping ensure efficient restaurant performance. The ideal candidate has strong leadership, communication, and problem-solving skills and can manage multiple priorities in a fast-paced restaurant environment.

Key Responsibilities

• Oversee daily restaurant operations and guest-service activities.
• Coordinate front-of-house and kitchen workflow throughout each shift.
• Support, guide, and motivate restaurant team members.
• Monitor food quality, order accuracy, cleanliness, and service standards.
• Assist with employee onboarding, training, and performance coaching.
• Help prepare staff schedules and coordinate shift coverage.
• Respond to guest feedback and resolve service concerns professionally.
• Monitor food, beverage, and restaurant supply inventory.
• Assist with ordering, receiving, organizing, and restocking supplies.
• Support POS operations, cash-handling procedures, and daily reporting.
• Help monitor labor, waste, and operating costs according to company procedures.
• Maintain clean, organized, and properly stocked dining, kitchen, and service areas.
• Support opening and closing procedures and daily operational checklists.
• Identify workflow issues and communicate improvement opportunities to management.
• Follow food-safety, sanitation, workplace safety, and company procedures.

Qualifications

• Previous restaurant, hospitality, or food-service experience.
• Prior supervisory, assistant manager, or restaurant operations experience preferred.
• Strong leadership, communication, and customer-service skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Good judgment and problem-solving skills.
• Familiarity with POS systems, inventory management, and restaurant procedures.
• Ability to train, support, and motivate team members.
• Strong attention to food quality, cleanliness, and guest satisfaction.
• Professional and dependable approach to work.

Benefits

• Training and management support.
• Opportunities for professional development and career growth.
• Flexible scheduling may be available.
• Employee meal discounts or restaurant perks may be available.
• Supportive and team-oriented work environment.
• Additional benefits may vary by position and employment status.

About the Company

Waverly Kitchen & Bar Charlestown provides a restaurant and bar environment focused on food, beverages, hospitality, and attentive guest service. The restaurant team works together to maintain efficient daily operations, consistent service standards, and a welcoming dining experience for guests.

Pay: $25.00 - $30.00 per hour

Expected hours: 35.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person