Restaurant Operations Scheduler

Job Overview

We are seeking an organized, detail-oriented, and team-focused Restaurant Operations Scheduler to oversee shift rosters, manage labor efficiency, and support our operational leadership team. In this role, you will be responsible for creating balanced weekly schedules for both Front-of-House (FOH) and Back-of-House (BOH) teams, tracking availability and time-off requests, and ensuring seamless coverage across all shifts, catering, and special events.

As a key steward of our business and culture, you will balance financial metrics to ensure the right people are in the right places at the right times to deliver operational excellence.

Key Responsibilities

• Schedule Creation: Build and publish timely weekly rosters using scheduling software, ensuring proper coverage across all areas.
• Financial Stewardship: Monitor labor budgets, align shift allocations with projected sales forecasts, and minimize variance.
• Administration: Process time-off requests, availability updates, shift swaps, and overtime approvals in accordance with restaurant policies.
• Real-Time Problem Solving: Partner with shift leaders to quickly resolve sudden call-outs, under-staffing issues, or unexpected volume spikes during peak operational hours.
• Team Communication: Act as the primary point of contact for team members and approach conversations with care and clarity.

Organizational Structure

• Reports Directly To: Director of Financial Return
• Collaborates With: Finance Coordinator, Quality Coordinator, Training Coordinator, Facilities Coordinator, and Brand/Sales Growth Leadership
• Provides Scheduling Guidance To: FOH Leaders, BOH Leaders
• Supports Operationally: all FOH/BOH Team Members daily during peak hours to build personal connection and assess role capacity

Qualifications & Key Characteristics

• Culture Alignment: Embody our mission, vision, and core values, cultivating a culture of operational excellence, cleanliness, quality, and strong teamwork.
• Technical Proficiency: Hands-on experience with restaurant scheduling software, timekeeping systems, and spreadsheets.
• Analytics-Oriented: Ability to read sales forecasts, calculate labor metrics, and adhere to structured operational processes.
• Ownership Mindset: Strong personal accountability, organizational skills, and commitment to the team’s overall success and development.
• Availability: Flexibility to check schedules or manage urgent shift adjustments during key operational periods when necessary.

Benefits: Available to Full-Time Team Members after initial waiting period.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay: $19.00 - $21.00 / hour

Pay:

• Other

Benefits:

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount
• Paid training

Job Type: fulltime, parttime

Schedule:

• Monday to Friday

Education: Associate's degree

Work location: On-site

Appleton. 3775 W College Ave, Appleton, WI, 54914