Restaurant Program Manager / QIDP

Position Summary

Ohana Community Services is seeking an experienced Restaurant Program Manager who meets Illinois QIDP qualifications to lead our supported-employment restaurant program at La Casa de Tata.

This is not a traditional restaurant manager position. The manager will oversee restaurant operations while supporting adults with intellectual and developmental disabilities as they build employment skills and independence.

The manager will supervise a DSP/cook/job coach and approximately two to three clients working in the restaurant.

Primary Responsibilities

• Manage daily restaurant operations, staffing, scheduling and customer service.
• Supervise and train the DSP/cook/job coach.
• Provide leadership and oversight for clients participating in the supported-employment program.
• Ensure clients receive patient, respectful and individualized job coaching.
• Teach restaurant tasks step-by-step while encouraging independence.
• Coordinate food preparation, ordering, inventory, sanitation and kitchen safety.
• Ensure compliance with Illinois DDD, HCBS, Supported Employment and client-rights requirements.
• Develop, implement and monitor client Implementation Strategies.
• Complete monthly QIDP reviews and required progress documentation.
• Monitor client attendance, job performance, goals and support needs.
• Review client behavior plans, safety plans, dietary restrictions and emergency procedures.
• Complete and review incident reports when necessary.
• Ensure clients are never yelled at, belittled, isolated or left without appropriate supervision.
• Maintain required personnel, food-safety and program records.
• Communicate with Ohana leadership, QA, clinical staff and other members of each client’s support team.
• Help create a professional, welcoming and integrated workplace for clients, employees and customers.

Required QIDP Qualifications

Applicants must have at least Two year of direct experience working with individuals with intellectual or developmental disabilities and meet at least one Illinois QIDP professional or educational qualification, including:

• Bachelor’s degree in social work, psychology, sociology, special education, rehabilitation counseling or another qualifying human-services field;
• Qualifying degree in recreation, occupational therapy, physical therapy or a related approved profession; or
• Qualification as a registered nurse, physician, dietitian or another Illinois-recognized QIDP profession.

Applicants who do not meet Illinois QIDP requirements will not be considered.

Additional Required Qualifications

• At least two years of restaurant, commercial-kitchen or food-service management experience.
• Experience supervising and training employees.
• Knowledge of food safety, sanitation, inventory and restaurant operations.
• Ability to manage both restaurant operations and developmental-disability services.
• Strong documentation, organization and communication skills.
• Ability to remain patient, professional and calm in challenging situations.
• Ability to work directly alongside clients and staff when needed.
• Ability to stand for extended periods and perform restaurant duties with or without reasonable accommodation.
• Ability to pass all required background checks and registry clearances.
• Flexible availability based on restaurant operations, including some evenings and weekends.

Preferred Qualifications

• Current Certified Food Protection Manager certification.
• Experience with Illinois DDD Supported Employment programs.
• Experience completing Implementation Strategies and monthly QIDP summaries.
• Familiarity with Rule 50, mandated reporting and person-centered planning.
• Knowledge of traditional Puerto Rican or Latino cuisine.
• Bilingual English and Spanish skills.

Ideal Candidate

The ideal candidate is equally comfortable managing a restaurant and leading a supported-employment program. This person must be organized, dependable, hands-on and committed to helping individuals with developmental disabilities succeed in a real employment setting.

Ohana Community Services, LLC is an equal-opportunity employer. Employment decisions are made without discrimination based on any legally protected characteristic.

Pay: $27.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• Do you meet Illinois QIDP qualifications, including at least two years of direct experience working with individuals with intellectual or developmental disabilities?

• How many years of professional restaurant, commercial-kitchen or food-service management experience do you have?

• Are you available to work a flexible schedule that may include evenings and weekends?

Education:

• Bachelor's (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Chicago, IL 60647 (Required)

Work Location: In person