Restaurant Receptionist

Company: Recruza Alliance

Position: Restaurant Receptionist

Location: Bareilly, Uttar Pradesh

Employment Type: Full-Time

Job Summary

Recruza Alliance is looking for a friendly, professional, and customer-focused Restaurant Receptionist to join a reputed restaurant in Bareilly. The Restaurant Receptionist will be the first point of contact for guests and will be responsible for creating a warm welcome, managing reservations, coordinating seating, handling guest enquiries, and supporting smooth front-of-house operations.

The ideal candidate should have excellent communication and interpersonal skills, a pleasant personality, and the ability to remain calm and professional in a busy restaurant environment.

Key Responsibilities

• Welcome and greet guests warmly and professionally upon arrival.
• Manage restaurant reservations, table bookings, and guest seating arrangements.
• Maintain an updated reservation and waiting list.
• Escort guests to their tables and provide menus when required.
• Handle phone calls, WhatsApp enquiries, and customer booking requests professionally.
• Provide guests with information about the restaurant, menu, special offers, and services.
• Coordinate with waitstaff, kitchen, and management teams to ensure smooth guest service.
• Monitor table availability and manage guest flow during busy periods.
• Handle customer feedback and basic complaints professionally and escalate issues when necessary.
• Maintain accurate records of reservations, cancellations, and special customer requests.
• Assist with guest requests such as birthday arrangements, special seating, and other occasions.
• Ensure the reception/front desk area remains clean, organized, and presentable.
• Maintain a professional appearance and follow restaurant grooming standards.
• Support the restaurant team with basic administrative and front-office tasks when required.
• Ensure a positive and memorable guest experience from arrival to departure.

Candidate Requirements

• Minimum qualification: 12th pass; graduation preferred.
• 6 months to 1 year of experience in restaurant, hotel, hospitality, front office, or customer service roles preferred.
• Freshers with excellent communication skills may also be considered.
• Excellent verbal communication and interpersonal skills.
• Pleasant personality and professional appearance.
• Good customer-handling and problem-solving abilities.
• Basic computer knowledge and familiarity with reservation systems is an advantage.
• Ability to work in a fast-paced restaurant environment.
• Willingness to work flexible shifts, weekends, and holidays as required.
• Positive attitude and strong team-working skills.

Key Skills

• Guest Relations
• Front Desk Management
• Reservation & Table Management
• Customer Service
• Communication Skills
• Telephone Etiquette
• Complaint Handling
• Hospitality & Grooming
• Coordination & Teamwork
• Basic Computer Skills
• Time Management

Key Performance Indicators (KPIs)

• Guest satisfaction
• Accuracy of reservations and seating arrangements
• Response time to guest enquiries
• Professionalism and communication
• Effective management of waiting lists
• Customer feedback and complaint resolution
• Front-of-house service quality

Compensation & Benefits

• Competitive salary: 10,000-18,000 based on experience and skills.
• Career growth opportunities in the hospitality industry.
• Training and development opportunities.
• Professional and supportive working environment.

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person