Restaurant Receptionist

Nipotina is a vibrant Italian restaurant in the heart of Mayfair, celebrated for bringing the warmth and spirit of Italy to London. Our menu, inspired by traditional family recipes and crafted with the finest seasonal ingredients, is complemented by attentive, world-class service. With an elegant yet welcoming atmosphere, Nipotina has quickly become a destination for those seeking authentic Italian dining.

We are looking for a highly professional and personable Receptionist to join our dedicated front of house team. As the first point of contact for our guests, you will play a key role in creating memorable first impressions and ensuring the smooth flow of daily operations.

Key Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Manage reservations efficiently using the OpenTable booking system, ensuring a seamless guest journey.
• Handle incoming calls and emails promptly, addressing enquiries and special requests with accuracy and care.
• Liaise closely with the restaurant team to accommodate guest preferences and special occasions.
• Resolve guest issues or concerns with discretion, professionalism, and a focus on exceeding expectations.

Qualifications

• Previous experience as a receptionist or host/hostess in a high-end restaurant.
• Proficiency in using OpenTable (or similar reservation systems) is essential.
• Excellent verbal and written communication skills, with a confident command of English.
• A passion for hospitality and delivering exceptional guest experiences.
• Strong organisational skills with the ability to multitask and prioritise effectively.
• A professional appearance and manner, reflecting the upscale nature of the restaurant.

What We Offer

• The opportunity to work in one of Mayfair’s most exciting Italian restaurants.
• Ongoing training and development to support your hospitality career.
• A collaborative and supportive working environment.
• Employee discounts across some of the most prestigious restaurants in London.

If you believe you have the skills, experience, and personality to thrive in this role, we would love to hear from you!

INDFOH