Restaurant Reservation Agent

Manage restaurant reservations, calls, emails, and guest inquiries professionally. Ensure reservation accuracy and oversee daily booking activities, including VIP arrivals. Build relationships with guests and identify new business opportunities. Support outlet revenue growth through sales initiatives and guest engagement. Monitor guest satisfaction, service quality, and assist with complaint resolution. Collaborate with operational teams and provide on-the-floor support during peak periods. Stay informed on market trends and competitors to support business performance.

Desired Candidate Profile

High school diploma or equivalent. Previous experience in a luxury hotel, restaurant, or hospitality environment. Strong communication and guest service skills. Excellent organizational skills with attention to detail. Ability to multitask and work effectively in a fast-paced environment.