Restaurant Reservation Manager

การเดินทางด้วยรถไฟฟ้า

BTS ชิดลม· เดิน 10 นาที (750 เมตร)ARL ราชปรารภ· เดิน 12 นาที (850 เมตร)BTS ราชดำริ· เดิน 16 นาที (1.1 กม)

รายละเอียดงาน

• Oversee all booking channels (Phone, Email, Online Platforms) and optimize the seating plan to maximize revenue and table turnover.
• Manage daily dining reservations across all hotel restaurants, ensuring accuracy, efficiency, and guest satisfaction.
• Maintain reservation systems and ensure data integrity.
• Maintain and update the guest database, recognizing VIPs and regular patrons, and managing special requests (e.g., dietary restrictions, celebrations).
• Monitor table allocations, guest flow, and special requests to optimize occupancy and revenue.
• Work closely with F&B Manager leadership on promotions, events, and VIP bookings.
• Professionally resolve any booking conflicts or guest complaints related to reservations or seating.
• Foster relationships with repeat guests, VIPs, and concierge teams to build loyalty and personalized service
• Analyze booking trends, "no-show" rates, and occupancy reports to provide feedback to the Management and Marketing teams.
• Supervise, train, and schedule the reservations and host/hostess team to ensure impeccable service standards.
• Ensure compliance with hotel policies, brand standards, and guest service protocols.

คุณสมบัติผู้สมัคร

• Bachelor?s or Master?s degree in Hotel Management, Hotel and Tourism Management or a related field.
• Minimum 3-5 years of experience in reservation management or front-of-house roles within a high-end restaurant or 4/5-star hotel.
• Proficiency in reservation software and POS systems.
• Excellent command of English (both written and spoken). Multi-lingual skills are a plus.
• Strong ability to multitask and handle high-pressure situations with grace and professionalism.
• A passion for hospitality with a warm, welcoming, and professional demeanor.