Sheraton Grand Rapids Airport
Restaurant Server
2 months ago
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Important information
Contract type:
Permanent, Part time
Salary:
From $29,120 / year
Location:
Grand Rapids, MI, USA
Work mode:
Onsite
Published on:
19 August 2026
What they need
Job Overview
Join our dynamic team as a Restaurant Server, where you will be the friendly face and attentive host that elevates our guests’ dining experience. Your energy, professionalism, and passion for hospitality will create memorable moments for every guest. As a vital part of our restaurant, you’ll deliver exceptional service by taking orders, serving food and beverages, and ensuring guest satisfaction from start to finish. This role offers an exciting opportunity to showcase your customer service skills while working in a lively, fast-paced environment that values teamwork and enthusiasm.
Duties
- Greet guests warmly and assist with seating arrangements, providing a welcoming atmosphere from the moment they arrive
- Take accurate food and beverage orders using POS systems such as Aloha POS or Micros POS, ensuring all special requests are noted
- Serve food and drinks efficiently, including cocktails, wine, spirits, and non-alcoholic beverages, demonstrating cocktail experience and beverage service expertise
- Upsell menu items to enhance guest experience and maximize sales opportunities through effective suggestive selling techniques
- Process cash and credit card transactions accurately while handling cash handling responsibilities with integrity
- Maintain cleanliness and sanitation standards by bussing tables, resetting dining areas, and adhering to food safety protocols
- Collaborate with kitchen staff to ensure timely food preparation and delivery, supporting food handling and food preparation standards
- Provide excellent guest relations by addressing questions about menu items, wine knowledge, or dietary restrictions with professionalism
- Assist with opening or closing duties such as setting up stations or cleaning work areas to ensure smooth restaurant operations
- Support host/hostess duties when needed by managing reservations via OpenTable or similar systems
Experience
- Prior food service experience in a restaurant environment is highly preferred; fine dining experience is a plus
- Familiarity with POS systems such as Aloha POS or Micros POS and TOAST for processing sales transactions efficiently
- Strong customer service skills with a focus on guest relations and hospitality excellence
- Knowledge of wine, spirits, cocktail mixing, and beverage service techniques to enhance guest experiences
- Ability to manage time effectively in a fast-paced setting while maintaining attention to detail
- Experience in food handling, sanitation practices, and adhering to food safety standards
- Previous roles involving bussing tables or serving in a high-volume restaurant will be advantageous
- Basic math skills for processing payments accurately and managing sales transactions
Join us if you’re passionate about delivering exceptional hospitality! We’re committed to creating an inclusive environment where your enthusiasm makes every guest’s visit memorable. All positions are paid roles that offer valuable experience in the vibrant food industry.
Pay: From $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
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