Restaurant Service Manager

Job Title: Restaurant Service Manager

Reports To: Restaurant General Manager

Position Type: Full-Time (Exempt)

Schedule: Flexible schedule including evenings, weekends, and holidays (Two consecutive or set weekdays off)

Position Overview

We are seeking an energetic, guest-focused Restaurant Service Manager to lead and oversee our Front-of-House (FOH) operations. Reporting directly to the Restaurant General Manager, you will drive daily sales, control labor costs, cultivate a culture of exceptional hospitality, and maintain smooth dining room flow. The ideal candidate is a proactive leader who thrives in a fast-paced environment, excels at coaching team members, and maintains high standards of food safety and service.

Key Responsibilities

Operational Leadership & Floor Management

• Floor Supervision: Direct and supervise servers, hosts, bussers, and food runners during shifts to ensure high service standards and positive guest experiences.
• Floor Flow Management: Manage host stand operations, including guest seating rotations, waitlists, reservation systems, and server section assignments.
• Open & Close Duties: Handle daily opening and closing operations, including securing the building, cash handling, drawer reconciliations, and end-of-day reporting.
• Kitchen Coordination: Partner closely with kitchen leadership to monitor ticket times, order accuracy, and food quality.
• Off-Premise Orders: Coordinate to-go, delivery, and catering orders to ensure smooth execution alongside dining room service.

Financial Management & Sales

• Sales Goals: Execute daily sales strategies and motivate staff to meet or exceed targets.
• Labor Cost Control: Schedule FOH staff efficiently to match labor budgets with anticipated sales volume.
• POS & Administrative Approvals: Reconcile POS end-of-day reports; manage and approve voids, comps, and discounts according to company policy.
• Inventory Control: Monitor FOH supply levels (paper goods, service items, utensils) and assist with reordering to prevent shortages.

Team Building, Training & People Management

• Recruitment & Hiring: Lead interviewing, hiring, and onboarding processes for FOH talent.
• Training & Coaching: Conduct initial and ongoing training for FOH staff, providing continuous performance feedback and coaching.
• Shift Meetings: Lead daily pre-shift meetings to align the team on daily sales goals, menu features, and service focus areas.
• Performance Management: Document employee performance, handle corrective action, and manage disciplinary procedures when necessary.

Guest Relations & Quality Control

• Guest Engagement: Actively greet guests, build rapport, and handle guest complaints promptly to ensure total satisfaction.
• Reputation Management: Monitor online guest reviews and feedback platforms, conducting timely follow-up to resolve service issues.
• Safety & Compliance: Enforce local health department food safety guidelines, sanitation standards, and responsible alcohol service regulations (ServSafe / Responsible Beverage Service).
• Incident Reporting: Document and immediately report all guest or employee accidents, injuries, and property incidents to the General Manager.

Qualifications & Requirements

• Experience: Minimum 2–3 years of restaurant supervisory or management experience in high-volume dining environments.
• Language: Fully bilingual (English / Spanish) required.
• Schedule: Must be available to work evenings, weekends, and peak holiday periods.
• Skills:
• Strong leadership, communication, and interpersonal skills.
• Professional presentation and guest-centric mindset.
• Proficiency with POS systems, shift scheduling software, and inventory management tools.
• Ability to multi-task, stay calm under pressure, and resolve conflicts swiftly.
• Certifications: Valid Food Handler / ServSafe Manager Certification and Responsible Alcohol Service Certification (or willingness to obtain prior to hire).

Key Benefits

• Paid Time Off: Paid vacation after one (1) year of continuous employment.
• Sick Leave: Paid sick days.
• Meal Plan: Shift meals and dining discounts provided.
• Special Perks: Designated day off for your Birthday.
• Growth: Opportunities for professional development and career advancement.

Pay: $50,000.00 - $62,500.00 per year

Benefits:

• Employee discount
• Paid time off
• Paid training

Application Question(s):

• Are you available to work in flexible schedule availability, including weekends, evenings, and holidays?

Work Location: In person