Restaurant Service Supervisor

About the role

We are seeking an experienced Restaurant Service Supervisor to join our team in the Central Region on a full-time basis. This is a pivotal position within our front-of-house operations, where you will be responsible for leading our service team, ensuring exceptional customer experiences, and maintaining the highest standards of hospitality. As a Service Supervisor, you will play a crucial role in upholding our restaurant reputation for excellence whilst managing daily service operations, staff coordination, and guest satisfaction.

Key responsibilities

• Supervising and coordinating all front-of-house staff during service periods, including waiters, busers and host personnel
• Ensuring consistent delivery of exceptional service standards in line with our hospitality philosophy
• Managing table allocations, reservations and guest seating to optimise service flow and guest experience
• Training, mentoring and coaching service staff on menu knowledge, service techniques and customer service excellence
• Responding promptly and professionally to guest queries, complaints and special requests to ensure satisfaction
• Maintaining cleanliness, organisation and compliance with health and safety standards in the dining area and service zones
• Managing inventory of service equipment, glassware and dining materials, reporting shortages as needed
• Assisting with staff scheduling, timekeeping and performance monitoring
• Collaborating with kitchen and bar teams to ensure seamless service coordination, demonstrated wine knowledge
• Contributing to revenue management through upselling opportunities and promoting our offerings

What we're looking for

• Minimum 3–5 years' experience in hospitality service roles, with at least 1–2 years in a supervisory or leadership capacity
• Extensive knowledge of fine dining service standards, etiquette and procedures
• Strong communication and interpersonal skills, with the ability to engage effectively with guests and staff at all levels
• Proven ability to remain calm, organised and professional under pressure during peak service times
• Leadership qualities with experience in training, motivating and managing front-of-house teams
• Excellent attention to detail and high standards of personal presentation
• Sound knowledge of food and beverage offerings, wine pairings and menu descriptions
• Flexibility to work varied shifts, including evenings, weekends and bank holidays as required
• Proficiency with restaurant management systems and point-of-sale software is desirable
• Food hygiene certification or willingness to obtain certification

What we offer

We value our team members and are committed to creating a positive and rewarding workplace. We offer competitive remuneration including a base salary and gratuity opportunities. Our comprehensive benefits package includes staff meal discounts, employee development and training opportunities, and a supportive team environment where your contributions are recognised and valued. We encourage work-life balance and provide flexibility where possible to support our team's wellbeing. As a growing establishment, we offer genuine career progression opportunities for motivated individuals within our business.

About us

We are a distinguished steakhouse committed to delivering premium dining experiences through exceptional service, quality cuisine and a welcoming atmosphere. Our mission is to create memorable occasions for every guest whilst fostering a culture of professionalism, integrity and excellence among our team. We pride ourselves on our attention to detail, culinary expertise and dedication to guest satisfaction.

Apply now

If you are an experienced service professional ready to take on a supervisory role and contribute to an award-winning steakhouse, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience to us. We look forward to welcoming talented individuals to join our family.