Restaurant Shift Leader

Full-Time

About Niku X NYC

Niku X NYC is a high-end Japanese Wagyu BBQ experience located in the heart of Midtown Manhattan. We specialize in premium Japanese A5 Wagyu, elevated service, luxury dining experiences, and innovative cocktails in a fast-paced upscale environment.

We are currently looking for experienced, hospitality-driven servers to join our growing team.

Responsibilities

Guest Service

• Provide elevated fine dining service to guests
• Guide guests through food, Wagyu, and cocktail menus
• Maintain detailed knowledge of menu offerings and specials
• Deliver polished and professional guest interactions
• Handle guest concerns and service recovery in the moment, escalating to management when needed
• Maintain cleanliness and organization of service areas

Floor Leadership

• Run assigned shifts and oversee floor flow, table timing, and section coverage
• Delegate tasks to support staff and follow up to confirm completion
• Conduct pre-shift briefings covering specials, reservations, VIPs, and 86'd items
• Coach servers in the moment on service standards, menu knowledge, and guest interaction
• Serve as the point of contact between front of house, kitchen, and management during service

Operations

• Execute opening and closing procedures, including side work assignments and checklists
• Monitor and communicate 86'd items and menu changes between kitchen and floor
• Verify service areas, stations, and reservations are set before doors open
• Handle POS issues, comps, and voids within approved authority
• Support cash handling, tip reporting, and end-of-shift reconciliation

Standards and Accountability

• Uphold food safety, sanitation, and health code standards throughout service
• Report equipment issues, maintenance needs, and inventory concerns to management promptly
• Document notable incidents, guest issues, and performance concerns for management follow-up
• Communicate progress and obstacles on delegated tasks without waiting to be asked
• Lead by example in punctuality, appearance, and professionalism

Qualifications

• Minimum 2 years serving experience, with at least 6 months in a lead or supervisory capacity
• Fine dining experience required
• Strong communication skills, with the ability to relay information clearly between front and back of house
• Comfortable delegating tasks and holding team members accountable during service
• Able to identify and resolve issues independently, and escalate to management when appropriate
• Proven ability to stay composed and organized in a fast-paced, high-volume environment
• Working knowledge of wine, steak temperatures, cocktails, and Japanese cuisine
• Familiarity with POS systems, opening and closing procedures, and cash handling
• Understanding of food safety and health code standards
• Positive attitude and team-oriented mindset, with a willingness to lead by example
• Weekend and evening availability required
• Reliable and punctual, with the ability to adjust schedule based on business needs

What We Offer

• Competitive hourly + tips + KPI bonus
• High earning potential
• Growth opportunities within the company
• Professional and team-oriented environment
• Opportunity to work in one of NYC’s premier Japanese dining concepts

How to Apply

Please submit your resume along with your availability and relevant experience.

We look forward to meeting passionate hospitality professionals who are ready to grow with the Niku X team.

Pay: $18.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Work Location: In person