Restaurant Shift Leader

Job Summary

Dunkin is seeking a reliable, motivated, and team-oriented Shift Leader to help lead restaurant operations during assigned shifts. The Shift Leader supports team members, provides excellent customer service, maintains food quality and cleanliness standards, and helps ensure smooth and efficient restaurant operations in a fast-paced environment.

Responsibilities

• Lead and support team members during assigned shifts.
• Assign tasks and communicate shift priorities clearly.
• Help ensure smooth and efficient restaurant operations.
• Provide friendly and professional customer service.
• Assist with food and beverage preparation and order accuracy.
• Monitor product quality, portion standards, and presentation.
• Help train and guide team members on company procedures.
• Maintain clean, organized, and safe work areas.
• Ensure food-safety, sanitation, and hygiene procedures are followed.
• Monitor supplies and assist with restocking as needed.
• Support opening and closing procedures.
• Assist with register and cash-handling procedures.
• Address routine customer questions and concerns professionally.
• Help manage workflow during busy service periods.
• Communicate operational issues to management.
• Follow company policies, procedures, and workplace safety standards.

Requirements

• Previous restaurant, food-service, retail, or customer-service experience preferred.
• Previous leadership or supervisory experience is a plus.
• Strong communication and teamwork skills.
• Ability to lead, motivate, and support team members.
• Good organization and time-management skills.
• Ability to remain calm and professional during busy periods.
• Strong customer-service skills and a positive attitude.
• Ability to follow food-safety and sanitation procedures.
• Reliable, punctual, and responsible work habits.
• Ability to make appropriate decisions within assigned responsibilities.
• Willingness to assist with different restaurant tasks when needed.
• Ability to perform routine restaurant duties throughout a shift.

Preferred Skills

• Team Leadership
• Customer Service
• Restaurant Operations
• Employee Training
• Communication
• Time Management
• Problem Solving
• Food Safety
• Sanitation
• Cash Handling
• Inventory Support
• Quality Control
• Shift Coordination
• Conflict Resolution

Work Environment

The Shift Leader works in a fast-paced restaurant environment and interacts regularly with customers, team members, and supervisors. The position requires leadership, teamwork, cleanliness, attention to detail, and the ability to manage multiple responsibilities during busy service periods.

Why Join the Team

This position provides an opportunity to develop valuable leadership, restaurant-operation, customer-service, communication, and team-building skills while contributing to a professional and supportive workplace.

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person