Restaurant Shift Leader

About the role

B Hotel Quezon City is seeking a talented and experienced Restaurant Shift Leader to join our dynamic team in Quezon City, Metro Manila. As a Restaurant Shift Leader, you will play a crucial role in ensuring the smooth and efficient operation of our restaurant, while fostering a welcoming and customer-centric environment for our guests.

Key responsibilities

• Overseeing and coordinating the daily operations of the restaurant, including staff scheduling, task assignments, and performance monitoring
• Providing exceptional customer service by anticipating and addressing the needs of our guests
• Leading and training the restaurant staff to enhance their skills and deliver consistently high-quality service
• Ensuring compliance with all relevant health, safety, and hygiene regulations
• Monitoring inventory levels and placing orders to maintain an adequate stock of supplies and ingredients
• Collaborating with the kitchen team to ensure timely and accurate food preparation and delivery
• Handling customer inquiries, feedback, and complaints in a professional and resolution-oriented manner
• Assisting with the implementation of marketing initiatives and promotional activities

About you

• Minimum of 2 years of experience as a Restaurant Shift Leader or in a similar supervisory role within the hospitality industry
• Strong leadership and interpersonal skills, with the ability to motivate and mentor a team
• Excellent customer service orientation and problem-solving abilities
• Proficient in inventory management and cost control
• Familiarity with food safety regulations and best practices in the restaurant industry
• Strong multitasking and time-management skills
• Excellent verbal and written communication skills in English