Restaurant Supervisor (Aeon AU2)

Restaurant Supervisor

Job description

As a Shift Leader at Nando’s, you will support the management team in running smooth and successful shifts while creating fantastic moments for our customers. You’ll be a role model for the team, demonstrating leadership, living our values, and upholding Nando’s high standards across all areas of the restaurant.

Job Requirements:

1. People

• Create a great working environment where all Nandocas (team members) feel valued and supported

• Help train and develop both new and existing Nandocas

• Provide regular feedback, encouragement, and growth opportunities to the team

• Support communication and team engagement within the restaurant

• Recognise and celebrate team successes

2. Product

• Ensure consistent execution of front-of-house and back-of-house responsibilities

• Maintain Nando’s standards for food quality, freshness, and speed of service

3. Place

• Run great shifts that deliver memorable customer experiences

• Keep the restaurant clean, safe, and visually aligned with the Nando’s brand

• Support local marketing activities (LRM) in your area

4. Performance

• Grow sales by running efficient shifts and delivering operational excellence

• Monitor and uphold health, safety, and food quality standards (HACCP, Halal, REX, etc.)

• Deliver The Nando’s Experience through warm, professional service

• Support cost control by managing labour, waste, and gross profit effectively

As a Supervisor / Shift Manager, you are expected to:

• Confidently run and manage restaurant shifts

• Lead, support, and motivate your team to deliver excellent customer experiences

• Maintain high operational standards in alignment with Nando’s brand and values

Key Skills & Attributes:

• Positive and enthusiastic with a sunshine smile

• Proactive, independent, and a strong team player

• Attention to detail and strong planning skills

• Results-driven and solution-oriented

• Confident in coaching and leading team members

• Excellent customer service and communication skills

• Able to multi-task and stay calm under pressure

• Takes pride in delivering quality work

• Proficient in English and Bahasa Malaysia

Benefits:

• Additional leave

• Health insurance

• Maternity leave

• Meal allowance

• Meal provided

• Opportunities for promotion

• Professional development