RESTAURANT SUPERVISOR / ASSISTANT MANAGER 餐馆主管/副经理

About the role

We are seeking a dedicated and dynamic Restaurant Supervisor / Assistant Manager to join our team at TAIER MALAYSIA SDN. BHD. in Kuala Lumpur. This is a full-time position that plays a crucial role in ensuring exceptional service delivery and operational excellence within our restaurant. As a key member of our management team, you will be responsible for overseeing daily operations, maintaining service standards, and creating a positive dining experience for our guests whilst supporting the Restaurant Manager in achieving business objectives.

Key responsibilities

• Supervise and coordinate front-of-house and back-of-house staff to ensure smooth daily operations and adherence to service standards
• Monitor service quality and guest satisfaction, addressing any concerns or complaints promptly and professionally
• Manage table assignments, reservations and seating arrangements to optimise guest experience and table turnover
• Train, mentor and evaluate staff performance, providing constructive feedback and identifying development opportunities
• Maintain hygiene, safety and cleanliness standards throughout the restaurant in compliance with health and safety regulations
• Assist with inventory management, stock control and ordering of supplies as required
• Support the Restaurant Manager in financial management, including monitoring costs and contributing to profitability targets
• Handle cash management and payment processing, ensuring accuracy and security of transactions
• Maintain restaurant appearance, décor and ambiance to meet company standards
• Coordinate with kitchen staff to ensure timely and accurate food preparation and presentation
• Attend and contribute to team meetings and training sessions
• Perform any additional duties as assigned by the Restaurant Manager

What we're looking for

• Minimum 1-3 years of experience in a restaurant or hospitality supervisory role
• Strong leadership and team management abilities with the capacity to motivate and develop staff
• Excellent customer service skills with a proven ability to handle guest interactions professionally and courteously
• Sound knowledge of food and beverage operations, menu items and service procedures
• Proficiency in point-of-sale (POS) systems and restaurant management software
• Strong organisational and multitasking skills with the ability to prioritise effectively in a fast-paced environment
• Excellent communication skills in English and Bahasa Malaysia; proficiency in Mandarin Chinese or Cantonese is advantageous
• Knowledge of health, safety and hygiene regulations relevant to food service establishments
• Ability to work flexible hours, including evenings, weekends and public holidays
• Problem-solving mindset with a proactive approach to maintaining operational efficiency
• Certification in Food Handling or Hospitality Management is preferred but not essential
• Physical ability to stand for extended periods and perform manual tasks as required

What we offer

At TAIER MALAYSIA SDN. BHD., we are committed to creating a supportive and rewarding work environment for our team members. We offer competitive remuneration packages commensurate with experience and qualifications. Our benefits include opportunities for professional development and career progression within our organisation, staff meals and refreshments during shifts, and a collaborative team culture where your contributions are valued and recognised. We believe in investing in our employees' growth and provide training opportunities to enhance your skills and advance your career within the hospitality sector. We also foster a positive workplace where work-life balance is respected and where team members are supported in their personal and professional development.

About us

TAIER MALAYSIA SDN BHD is a renowned restaurant brand under Jiumaojiu Group, established in 2015, specialising in Chinese cuisine with its signature Sauerkraut Fish. TAIER Malaysia is committed to delivering quality food, professional service and an enjoyable dining experience while continuing to grow its presence in the Malaysian market. We value our people and provide opportunities for training, career advancement and professional development, creating a platform for our team to grow together.

Apply now

If you are a passionate hospitality professional ready to make an impact and grow your career with us, we encourage you to submit your application. Join our team and be part of an organisation that values your skills, dedication and commitment to excellence in the hospitality industry.

关于职位

我们正在寻找一名**餐厅主管 / 助理经理（Restaurant Supervisor / Assistant Manager）**加入 太二酸菜鱼 TAIER MALAYSIA SDN. BHD. 位于吉隆坡的团队。

这是一份全职职位，在确保餐厅提供卓越服务及维持高效运营方面发挥重要作用。

作为管理团队的重要成员，您将负责监督餐厅日常运营、维持服务标准、为顾客营造良好的用餐体验，同时协助餐厅经理达成业务目标。

主要职责

• 监督及协调前厅（FOH）和后厨（BOH）员工，确保日常运营顺畅并符合服务标准。
• 监督服务质量及顾客满意度，及时且专业地处理顾客反馈、问题及投诉。
• 管理座位安排、预订及带位流程，以优化顾客体验及餐桌周转率。
• 培训、指导及评估员工表现，提供建设性反馈并发现员工发展机会。
• 确保餐厅整体卫生、安全及清洁标准符合相关健康与安全法规。
• 协助库存管理、存货控制及根据需要进行物资订购。
• 协助餐厅经理进行财务管理，包括成本监控及协助达成盈利目标。
• 负责现金管理及付款处理，确保交易准确及安全。
• 维护餐厅整体环境、装潢及氛围，确保符合公司标准。
• 与厨房团队协调，确保食品能够及时、准确地准备及呈现。
• 参加并积极参与团队会议及培训活动。
• 完成餐厅经理安排的其他工作职责。

任职要求

• 至少 1–3年餐厅或酒店餐饮行业主管级工作经验。
• 具备良好的领导及团队管理能力，能够激励、培养及发展员工。
• 具备优秀的客户服务能力，能够专业且礼貌地处理顾客沟通。
• 熟悉餐饮运营、菜单内容及服务流程。
• 熟悉 POS 系统及餐厅管理软件。
• 具备良好的组织及多任务处理能力，能够在快节奏的工作环境中有效安排工作优先级。
• 具备良好的英语及马来语沟通能力；会普通话或粤语者优先。
• 熟悉餐饮行业相关的健康、安全及卫生法规。
• 能够接受弹性工作时间，包括晚上、周末及公共假期。
• 具备良好的问题解决能力，并主动维持餐厅运营效率。
• 持有食品处理或酒店管理相关证书者优先，但非必要条件。
• 能够长时间站立，并根据工作需要进行相关体力劳动。

我们提供

在 TAIER MALAYSIA SDN. BHD.，我们致力于为员工提供支持性及具有发展空间的工作环境。

我们提供与员工经验及资历相符的具有竞争力的薪酬福利，并包括：

• 专业培训及发展机会
• 公司内部职业晋升机会
• 工作期间提供员工餐及饮料
• 重视团队合作的工作文化
• 尊重员工工作与生活平衡
• 支持员工个人及职业发展

我们相信投资于员工的成长，并通过培训及发展机会帮助员工提升技能，在餐饮行业建立长期职业发展。

关于我们

太二酸菜鱼（TAIER MALAYSIA SDN BHD）是九毛九集团旗下知名餐饮品牌，专注于以酸菜鱼为核心的中式餐饮体验。

太二马来西亚致力于为顾客提供优质的菜品、专业的服务及舒适的用餐体验，并持续拓展马来西亚市场。

我们重视员工发展，提供良好的培训、晋升及职业发展机会，期待与优秀人才共同成长。

立即申请

如果您是一名热爱餐饮行业、希望发挥自己的能力并进一步发展职业生涯的专业人士，我们诚邀您加入我们的团队。

加入我们，成为这个重视您的能力、投入及对卓越服务的追求的团队的一员。