Restaurant Supervisor - AU2

As a Shift Leader at Nando’s, you will support the management team in running smooth and successful shifts while creating fantastic moments for our customers. You’ll be a role model for the team, demonstrating leadership, living our values, and upholding Nando’s high standards across all areas of the restaurant.

Job Requirements:

1. People

• Create a great working environment where all Nandocas (team members) feel valued and supported
• Help train and develop both new and existing Nandocas
• Provide regular feedback, encouragement, and growth opportunities to the team
• Support communication and team engagement within the restaurant
• Recognise and celebrate team successes

2. Product

• Ensure consistent execution of front-of-house and back-of-house responsibilities
• Maintain Nando’s standards for food quality, freshness, and speed of service

3. Place

• Run great shifts that deliver memorable customer experiences
• Keep the restaurant clean, safe, and visually aligned with the Nando’s brand
• Support local marketing activities (LRM) in your area

4. Performance

• Grow sales by running efficient shifts and delivering operational excellence
• Monitor and uphold health, safety, and food quality standards (HACCP, Halal, REX, etc.)
• Deliver The Nando’s Experience through warm, professional service
• Support cost control by managing labour, waste, and gross profit effectively

To step into this role, you must:

• Be at least 17 years old
• Have successfully completed the following Nando’s training programs:
• 90-Day Onboarding Program
• Art of Grilling (AOG) Workshop (certified)
• Host/Hostess Workshop (certified)
• Learning to Lead Program
• Fire Safety Training

As a Supervisor / Shift Manager, you are expected to:

• Confidently run and manage restaurant shifts
• Lead, support, and motivate your team to deliver excellent customer experiences
• Maintain high operational standards in alignment with Nando’s brand and values

Key Skills & Attributes:

• Positive and enthusiastic with a sunshine smile
• Proactive, independent, and a strong team player
• Attention to detail and strong planning skills
• Results-driven and solution-oriented
• Confident in coaching and leading team members
• Excellent customer service and communication skills
• Able to multi-task and stay calm under pressure
• Takes pride in delivering quality work
• Proficient in English and Bahasa Malaysia

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,200.00 - RM2,500.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Health insurance
• Maternity leave
• Meal allowance
• Meal provided
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Setiawangsa: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Restaurant Management: 1 year (Preferred)

Work Location: In person