Restaurant Supervisor

Job Type: Full-time

Department: Operations / Service

Location: [Insert Location]

Job Description

We are looking for an experienced and responsible Restaurant Supervisor to support the Manager in overseeing daily restaurant operations. The ideal candidate should be confident in leading a team, maintaining service standards, and ensuring the restaurant operates efficiently.

Responsibilities

• Supervise and coordinate daily restaurant operations

• Lead, motivate and monitor the service team

• Ensure excellent customer service and maintain company service standards

• Brief staff before each shift and communicate daily operational priorities

• Monitor staff attendance, grooming, punctuality and performance

• Allocate staff duties and manage floor operations during service

• Ensure food and beverage orders are served accurately and efficiently

• Coordinate closely with the kitchen to maintain smooth service flow

• Handle customer feedback and resolve service issues professionally

• Monitor cleanliness, hygiene and overall restaurant presentation

• Assist with stock control and minimize wastage

• Ensure company SOPs, safety and hygiene procedures are followed

• Assist with opening and closing procedures

• Monitor daily sales, voids, discounts and other operational matters

• Support the Manager in achieving sales and operational targets

• Train and coach new and existing team members

• Take charge of the restaurant in the Manager's absence

• Prepare basic operational reports when required

• Perform other duties assigned by the Manager

Requirements

• Minimum 1–2 years of experience in F&B, preferably in a supervisory role

• Strong communication and interpersonal skills

• Good leadership and team management abilities

• Able to handle pressure and work in a fast-paced environment

• Strong customer service mindset

• Good problem-solving and decision-making skills

• Good understanding of restaurant operations

• Able to work shifts, weekends and public holidays

• Good command of English

• Well-groomed, responsible and professional

What We Offer

• Competitive salary

• Staff meals

• Training and career development opportunities

• Career progression opportunities

• Supportive and professional working environment

Pay: RM3,500.00 - RM3,800.00 per month

Benefits:

• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person