Restaurant Supervisor

Job Responsibilities

●       Provides enthusiastic hellos and goodbyes to all incoming and departing customers.

●       Completes an end-of-shift report that details a service summary, notable customer highlights or issues, wares shortages, and more.

●       Participates in training of all incoming Service Associates.

●       Reviews all reservations prior to the shift to oversee and lead PX bookings.

●       Performs regular ware and supply inventories, and facility walkthroughs of the dining room at the direction of the General Manager and Restaurant.

●       Greets all customers in their sections, offers water & beverage service, and introduces menu format.

●       Ascertains allergies and dietary restrictions, and works with section management and chefs to ensure a safe and enjoyable experience for all customers.

●       Proactively communicates with the management team regarding appropriate service for VIP customers.

●       Full knowledge of food and beverage menu items to make effective sales that enhances both the business and customer experience.

●       Accurately takes and enters orders and communicates flow with management and chefs.

●       Effectively uses point of sale systems and other restaurant technology to account for all sales.

●       Handles customer complaints or issues with a positive attitude, notifying management every time a customer is upset, or unhappy.

●       Responsible for training new employees as assigned.

●       Assists other stations or areas of the restaurant when requested by management.

Prerequisite

●        Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.

●        Communicates information effectively and efficiently.

●        Excellent organizational skills and attention to detail.

●        Possesses a positive, results-oriented, team-player mentality.

●        Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.

●        Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required).

●        Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.

●        Ability to execute steps of service in adherence with company policy.

●        Excellent interpersonal and customer service skills.