Restaurant Supervisor

About the Role Mia's Shack is seeking a dynamic, hands-on Restaurant Supervisor to oversee daily operations across both the dining room (Front of House) and the kitchen (Back of House). You will ensure seamless service, maintain high quality standards, manage inventory, and lead a collaborative team to deliver an excellent experience for our guests.

Key Responsibilities

• Front of House (FOH): Supervise dining area operations, manage guest relations, handle customer feedback, and ensure the service team delivers prompt, attentive hospitality.
• Back of House (BOH): Coordinate with the kitchen team to ensure food quality, proper timing of orders, and strict adherence to food safety, hygiene, and sanitation guidelines.
• Team Leadership: Train, schedule, and support staff across all departments, fostering a positive work environment and resolving operational bottlenecks during shifts.
• Operations & Cost Control: Monitor daily inventory levels, assist with supply ordering, minimize waste, and ensure all point-of-sale (POS) and end-of-shift closing procedures are executed accurately.

Requirements & Qualifications

• Proven experience in a supervisory, team lead, or management role within the restaurant or hospitality industry.
• Strong cross-functional knowledge of both FOH customer service and BOH kitchen operations.
• Familiarity with restaurant inventory management software and POS systems.
• Excellent leadership, communication, and real-time problem-solving skills.
• Ability to work flexible hours, including weekends, evenings, and holidays.

What We Offer

• Competitive salary and performance-based incentives.
• Employee discounts on Mia's Shack meals.
• Opportunities for professional growth and ongoing operational training.

Pay: $17.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Food provided
• Paid training
• Professional development assistance

Work Location: In person