Restaurant Supervisor

Job Description – Restaurant Supervisor

Position: Restaurant Supervisor
Department: Food & Beverage
Reports To: Restaurant Manager / Food & Beverage Manager

Job Summary

The Restaurant Supervisor is responsible for overseeing daily restaurant operations, ensuring excellent customer service, maintaining food and service standards, and supporting the restaurant team. The supervisor assists management in creating a professional, efficient, and welcoming dining environment.

Key Responsibilities

• Supervise and coordinate the daily activities of restaurant staff.
• Ensure guests receive friendly, efficient, and professional service.
• Assign duties and monitor staff performance during shifts.
• Conduct pre-shift briefings and communicate daily specials, reservations, and operational updates.
• Handle guest complaints and resolve service issues promptly and professionally.
• Ensure restaurant cleanliness, hygiene, and food-safety standards are maintained.
• Monitor table setup, presentation, and overall restaurant appearance.
• Assist with staff training, coaching, and performance improvement.
• Coordinate with kitchen staff to ensure timely and accurate food service.
• Monitor stock levels of restaurant supplies and report shortages.
• Assist with opening and closing procedures.
• Handle cash, bills, POS transactions, and end-of-shift reports when required.
• Ensure staff follow company policies, grooming standards, and health and safety procedures.
• Support the Restaurant Manager with scheduling, inventory, and other operational duties.
• Encourage teamwork and maintain a positive working environment.

Qualifications and Skills

• Previous experience in restaurant, hotel, or food and beverage operations.
• Supervisory or team-lead experience preferred.
• Strong customer-service and communication skills.
• Good leadership and problem-solving abilities.
• Knowledge of food safety, hygiene, and restaurant service standards.
• Ability to work effectively in a fast-paced environment.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Basic knowledge of POS systems, cash handling, and inventory procedures.

Key Competencies

Leadership • Customer Service • Teamwork • Communication • Problem Solving • Attention to Detail • Time Management • Food & Beverage Knowledge