Restaurant Supervisor

About the role

We are seeking an experienced Restaurant Supervisor to join our vibrant team at Wagayashi Restaurant in Kota Kinabalu, Sabah. As the Supervisor, you will be responsible for overseeing the day-to-day operations of our front-of-house team, ensuring exceptional customer service and a smooth dining experience for our guests. This is a full-time position within our dynamic and fast-paced hospitality environment.

What you'll be doing

• Supervising and leading a team of waiters and servers, providing guidance, training and support to ensure excellent customer service and reporting to the Restaurant Manager
• Monitoring dining room operations, resolving customer issues, and making decisions to optimise efficiency and customer satisfaction
• Coordinating staff schedules, delegating tasks, and ensuring adequate staffing levels to meet service demands
• Collaborating with the kitchen team to ensure timely food preparation and service
• Maintaining high standards of cleanliness and organisation in the dining areas
• Assisting with inventory management and stock control
• Providing feedback and recommendations to management to improve restaurant operations

What we're looking for

• Minimum 1 year of experience in a supervisory or leadership role within the hospitality industry, preferably in a restaurant or similar dining establishment
• Strong customer service orientation and the ability to provide exceptional dining experiences
• Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team
• Can converse well in Bahasa Melayu, English or Chinese, with the ability to communicate effectively with both staff and customers
• Flexible and adaptable to work in a fast-paced, dynamic environment
• Attention to detail and a commitment to maintaining high standards of cleanliness and organisation
• Knowledge of food and beverage service, inventory management, and relevant health and safety regulations

What we offer

At Wagayashi Restaurant, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for career development and advancement
• Comprehensive training and development programs
• Discounts on dining and merchandise
• Health and wellness initiatives to support your wellbeing
• A positive and inclusive company culture

About us

Wagayashi Restaurant is a rebranded dining destination in Kota Kinabalu, Sabah,  which was formerly known as Wojamama Japanese Restaurant.  Join our team and be a part of our continued growth and success.

Apply now to become our next Restaurant Supervisor and be part of the vibrant Wagayashi family!