Restaurant Supervisor

Restaurant Supervisor – HanawataJob Summary

Hanawata is seeking a hands-on Restaurant Supervisor to support the smooth day-to-day operation of the restaurant. You will lead the team during service, coordinate Front of House and kitchen operations, maintain excellent service standards, and help create a welcoming experience for every guest.

This role is ideal for a confident, organised team leader who communicates well, remains calm under pressure, and enjoys being actively involved on the restaurant floor.

Key Responsibilities

• Supervise restaurant operations during assigned shifts.
• Lead pre-service briefings and communicate reservations, menu information, staffing positions, and service priorities.
• Deploy team members effectively according to expected and actual business levels.
• Coordinate service between Front of House and the kitchen.
• Monitor table progression, order flow, food delivery, cleanliness, and guest requirements.
• Identify delays or operational issues and take prompt action.
• Maintain a visible leadership presence and support the team during busy periods.
• Ensure service, presentation, hygiene, and operating standards are consistently followed.
• Build positive guest relationships and handle routine complaints professionally.
• Coach team members and support the training of new and existing employees.
• Monitor attendance, punctuality, breaks, uniform standards, and workplace conduct.
• Assist management with rotas, shift changes, absence cover, and staffing requirements.
• Help manage labour deployment while maintaining service and safety standards.
• Monitor shift performance, including service speed, guest satisfaction, sales, labour use, and operational compliance.
• Complete clear shift handovers and report significant guest, staffing, maintenance, stock, or operational issues to management.

What We’re Looking For

• Strong leadership and team communication skills.
• A professional, guest-focused approach.
• The ability to organise people and priorities in a fast-paced restaurant environment.
• Confidence handling service issues and providing constructive feedback.
• A collaborative approach to working with both Front of House and Back of House teams.
• Good judgement, reliability, and attention to detail.
• A willingness to support different areas of the restaurant when required.

Pay: £30,000.00-£34,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount

Work Location: In person