Restaurant Supervisor

Key responsibilities

• Coordinating waiting staff to ensure efficient and professional service throughout all service periods

• Training, mentoring and developing team members to deliver consistently high-quality customer service

• Ensuring compliance with health, safety and hygiene standards across the restaurant floor

• Handling customer inquiries, complaints and special requests with professionalism and discretion

• Monitoring service quality, presentation and adherence to company standards and procedures

• Supporting the management team in achieving revenue targets and maintaining profitability

• Maintaining detailed records of incidents, training and team performance

• Collaborating with kitchen and bar staff to ensure seamless service coordination

What we're looking for

• Proven experience as a Restaurant Supervisor or similar supervisory role in a hospitality environment, with a minimum of 2-3 years in waiting staff or front-of-house operations

• Excellent customer service excellence and interpersonal communication skills

• Knowledge of restaurant operations, service standards and dining etiquette

• Ability to remain calm and professional under pressure, particularly during busy service periods

• Attention to detail and high standards of personal presentation

• Problem-solving abilities and a flexible, adaptable approach to changing circumstances

• Fluency in English and Cantonese is beneficial

• Food hygiene and health and safety certification is preferred