Restaurant Supervisor

Salary Range: #200,000 per month

Job Summary

The Restaurant Supervisor is responsible for supervising daily restaurant operations, coordinating staff activities, maintaining service and food quality standards, and ensuring customers receive a positive dining experience.

Key Responsibilities

• Supervise daily restaurant operations and staff activities.
• Assign duties and monitor staff performance.
• Ensure customers receive prompt and professional service.
• Monitor food preparation, presentation, and service standards.
• Handle customer complaints and resolve issues promptly.
• Monitor cleanliness, hygiene, and safety standards.
• Assist with inventory checks and stock control.
• Monitor cash handling and POS transactions where applicable.
• Ensure restaurant equipment and facilities are properly maintained.
• Support staff training and onboarding.
• Prepare shift and operational reports.
• Assist the Restaurant Manager in achieving sales and operational targets.
• Ensure compliance with company policies and procedures.

Competencies

• Leadership and supervisory skills.
• Excellent customer service.
• Communication and interpersonal skills.
• Problem-solving abilities.
• Teamwork and collaboration.
• Attention to detail.
• Ability to work under pressure.
• Time management.
• Conflict-resolution skills.
• Professionalism and integrity.
• Ability to motivate and manage staff.

Requirements

• Bachelor's degree or HND in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum of 2-3 years' relevant experience in restaurant, hospitality, or food service operations.
• Previous supervisory or team-lead experience is an added advantage.
• Sound knowledge of food safety, hygiene, and customer service standards.
• Experience with POS systems and inventory management is an advantage.
• Good communication and organizational skills.
• Ability to work flexible shifts, weekends, and public holidays.

Work Location: In person