Restaurant Supervisor

Turtle Bay Peterborough is seeking an energetic, organised, and customer-focused Restaurant Supervisor to support the smooth running of daily restaurant operations. The successful candidate will supervise front-of-house activities, support and motivate the team, maintain excellent service standards, and help create a welcoming and enjoyable experience for every guest. This role is ideal for someone with hospitality experience who enjoys working in a fast-paced environment and is confident taking responsibility during busy shifts.

Key Responsibilities:

• Supervise front-of-house operations during assigned shifts.
• Welcome guests and ensure they receive friendly, attentive, and professional service.
• Support the Restaurant Manager with the day-to-day running of the restaurant.
• Lead by example and maintain high standards of hospitality and customer care.
• Allocate tasks to team members and ensure service areas are properly staffed.
• Conduct pre-shift briefings and communicate daily priorities and service expectations.
• Coordinate effectively with kitchen, bar, and front-of-house teams.
• Monitor food and beverage service to ensure orders are accurate and delivered promptly.
• Maintain strong knowledge of the menu, ingredients, drinks, promotions, and allergen information.
• Handle customer questions, special requests, and complaints in a calm and professional manner.
• Resolve minor service issues promptly and escalate more serious matters to management.
• Monitor guest satisfaction throughout each service.
• Assist with staff training, coaching, and development.
• Support new employees during onboarding and help them understand service procedures.
• Provide constructive feedback to team members and encourage strong performance.
• Assist with staff rotas, shift coverage, attendance, and operational planning.
• Complete opening and closing duties according to company procedures.
• Ensure tables, dining areas, service stations, and customer facilities are clean and well presented.
• Monitor the availability of menus, cutlery, glassware, napkins, and other service supplies.
• Assist with stock checks and report shortages or delivery issues to management.
• Operate the POS system and process customer payments accurately.
• Follow cash-handling procedures and support end-of-shift reconciliation.
• Promote appropriate upselling and promotional opportunities to help achieve sales targets.
• Monitor waste and encourage efficient use of food, beverages, and operating supplies.
• Support special events, promotions, group bookings, and busy service periods.
• Ensure all staff follow food safety, hygiene, health and safety, and company procedures.
• Pay close attention to allergen and dietary requirements and ensure information is communicated correctly.
• Report equipment, maintenance, safety, or operational problems to management.
• Maintain a positive, professional, and respectful team environment.
• Assist the Restaurant Manager with daily reports and other operational duties.
• Take responsibility for the restaurant floor during shifts when senior management is unavailable, where appropriate.
• Identify opportunities to improve service efficiency, guest satisfaction, and team performance.
• Contribute to the achievement of restaurant sales, service, and customer satisfaction targets.

Qualifications & Skills:

• Previous experience in a restaurant, bar, café, hotel, or hospitality environment.
• Previous experience as a Restaurant Supervisor, Team Leader, Senior Server, or similar role is preferred.
• Excellent customer-service and communication skills.
• Strong leadership and team-coordination abilities.
• Friendly, confident, and approachable personality.
• Ability to motivate and support colleagues in a busy environment.
• Good understanding of front-of-house restaurant operations.
• Strong organisational and time-management skills.
• Ability to prioritise tasks during high-volume service periods.
• Excellent problem-solving and decision-making abilities.
• Good attention to detail and commitment to service quality.
• Knowledge of food safety, hygiene, and allergen procedures.
• Comfortable using POS systems and processing customer payments.
• Ability to handle customer complaints professionally and effectively.
• Reliable, punctual, and responsible work ethic.
• Positive attitude and willingness to take a hands-on approach.
• Ability to work effectively with kitchen, bar, and front-of-house teams.
• Professional appearance and strong personal presentation.
• Flexible availability, including evenings, weekends, and public holidays.
• Ability to remain calm and professional under pressure.
• Passion for hospitality and delivering memorable guest experiences.
• Previous experience in a busy casual-dining restaurant would be an advantage.

Pay: £23.00-£28.00 per hour

Expected hours: 35.0 per week

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee assistance programme
• Employee discount
• Gym membership
• On-site parking
• Referral programme
• Sick pay
• Store discount

Work Location: In person