Restaurant Supervisor

About the Position

Cowshed Liverpool is looking for an experienced, organised, and customer-focused Restaurant Supervisor to support daily restaurant operations and ensure a high standard of food service and customer satisfaction. The successful candidate will help supervise front-of-house activities, coordinate team members, maintain service standards, and create a welcoming dining experience for every guest.

The Restaurant Supervisor will work closely with restaurant management, kitchen staff, servers, and other team members to ensure that daily operations run smoothly. Responsibilities will include supporting staff training, organising shift duties, monitoring service quality, handling customer enquiries, and helping maintain cleanliness and safety throughout the restaurant.

The ideal candidate will have strong leadership and communication skills, a positive attitude, and the ability to manage a busy restaurant environment while supporting the team and maintaining professional hospitality standards.

Key Responsibilities

• Supervise daily restaurant operations and ensure efficient service during assigned shifts.
• Coordinate front-of-house staff, including servers, hosts, and other service team members.
• Allocate duties and organise staff responsibilities according to service requirements.
• Welcome guests and ensure they receive friendly, professional, and attentive service.
• Monitor table service, order accuracy, food presentation, and overall guest satisfaction.
• Coordinate with kitchen staff to ensure orders are prepared and served promptly.
• Assist with staff training, onboarding, and coaching on restaurant procedures and service standards.
• Support staff scheduling and shift planning in coordination with restaurant management.
• Respond professionally to customer questions, feedback, and complaints.
• Resolve routine service issues and escalate more complex concerns to management.
• Monitor table availability, reservations, seating arrangements, and guest waiting times where applicable.
• Ensure dining areas, service stations, counters, and other front-of-house spaces remain clean and organised.
• Check that restaurant hygiene, food safety, and workplace health and safety procedures are followed.
• Assist with stock monitoring and replenishment of menus, cutlery, glassware, and service supplies.
• Support point-of-sale operations, payment processing, and cash handling where required.
• Help monitor service performance, customer feedback, and operational issues.
• Ensure opening, closing, cleaning, and shift handover procedures are completed correctly.
• Communicate operational updates and staffing concerns to the Restaurant Manager.
• Encourage teamwork, professionalism, and positive communication among employees.
• Identify opportunities to improve service efficiency and enhance the guest experience.

Qualifications & Skills

• Previous experience in a restaurant, hospitality, or food-service environment is preferred.
• Experience in a supervisory or team-leader role is an advantage.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and guest-relations abilities.
• Good understanding of restaurant service procedures and front-of-house operations.
• Ability to coordinate staff and organise tasks during busy service periods.
• Strong problem-solving and decision-making skills.
• Ability to handle customer complaints calmly and professionally.
• Good organisational skills and attention to detail.
• Understanding of food hygiene, allergen awareness, and workplace safety.
• Familiarity with point-of-sale systems and payment procedures.
• Ability to work effectively with kitchen staff and restaurant management.
• Reliable, punctual, professional, and committed to teamwork.
• Ability to remain calm and productive under pressure.
• Flexibility to work evenings, weekends, and holidays where required.

What the Role Offers

• An opportunity to develop leadership and supervisory experience in hospitality.
• Practical experience in restaurant operations and team coordination.
• Opportunities to improve customer service and staff-management skills.
• Training and professional development opportunities, where available.
• A supportive working environment focused on teamwork and guest satisfaction.
• Potential career progression into Assistant Restaurant Manager or Restaurant Manager positions.
• Staff meals, discounts, or other benefits where offered by the employer.
• Pay, working hours, and additional benefits according to the employer's arrangements and the candidate's experience.

How to Apply

Candidates with strong customer service skills, leadership ability, and a passion for hospitality are encouraged to apply. Please include relevant restaurant experience, supervisory responsibilities, availability, and contact details with your application.

Pay: £24.00-£35.00 per hour

Expected hours: 45.0 per week

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee assistance programme
• Flexible schedule
• Gym membership
• Health & wellbeing programme
• Referral programme
• Sick pay
• Store discount

Work Location: In person