- Restaurant Supervisor

Job Summary

Wedgwood The Restaurant is seeking an experienced and customer-focused Restaurant Supervisor to support daily restaurant operations and help deliver an excellent dining experience. The successful candidate will supervise front-of-house staff, coordinate service, assist with staff training, and maintain high standards of customer care, cleanliness, and operational efficiency.

Job Description

• Supervise daily front-of-house operations to ensure smooth and efficient service.
• Support the Restaurant Manager with the coordination of staff and service activities.
• Allocate duties and help organise staff rotas in line with operational needs.
• Welcome guests and ensure they receive attentive, professional service.
• Assist with handling reservations, seating arrangements, and special requests.
• Monitor service standards and provide guidance to team members.
• Train and support new staff in restaurant procedures and customer service.
• Communicate effectively with kitchen staff to coordinate orders and service timings.
• Respond to customer feedback and resolve routine complaints professionally.
• Check that dining areas, service stations, and facilities remain clean and presentable.
• Ensure staff follow food hygiene, health and safety, and licensing procedures where applicable.
• Monitor stock levels and report shortages or equipment issues.
• Assist with opening and closing duties, including service preparation and end-of-day checks.
• Support accurate billing and payment procedures when required.
• Help maintain a positive, cooperative, and professional team environment.

Qualifications

• Previous experience in restaurant or hospitality service is essential; supervisory experience is highly desirable.
• Strong communication and customer service skills.
• Ability to lead, motivate, and support a team.
• Good organisational and time-management skills.
• Confidence handling customer enquiries and resolving service issues.
• Understanding of food hygiene and health and safety requirements.
• Ability to remain calm and make sensible decisions during busy service periods.
• Good attention to detail and a commitment to high service standards.
• Basic understanding of reservations, billing, and restaurant operations.
• Reliability, professionalism, and a positive attitude.
• Flexibility to work shifts, including evenings, weekends, and bank holidays, as required.

Pay: £18.00-£29.00 per hour

Expected hours: 39.0 per week

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee assistance programme
• Employee discount
• Flexible schedule
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Work Location: In person