Restaurant Supervisor

Overview

We are looking for a motivated and hands-on Restaurant Supervisor to lead our front-of-house team, maintain exceptional service standards, and ensure the smooth day-to-day running of the restaurant. This is an ideal opportunity for someone passionate about hospitality, staff development, and delivering an outstanding guest experience.

Duties

• Supervise daily restaurant operations, ensuring efficient service, smooth workflow, and consistently high standards of food quality and presentation.
• Lead, motivate, and support front-of-house team members, including servers, bartenders, hosts, and support staff, to deliver excellent customer service and achieve operational goals.
• Deliver comprehensive front-of-house staff training, including service standards, menu knowledge, food and beverage service, allergen awareness, upselling techniques, and company procedures.
• Ensure all front-of-house team members are fully trained and confident in their roles, promoting teamwork, professional development, and consistent service standards.
• Lead and oversee restaurant opening and closing procedures, ensuring all areas are prepared for service, equipment is checked, duties are completed, and the restaurant is secured correctly.
• Complete daily cash-ups, reconcile tills, process payments accurately, investigate discrepancies, and ensure all financial procedures are followed.
• Be competent in all front-of-house operational duties, including serving tables, hosting and seating guests, managing reservations, expediting food orders, coordinating between the kitchen and service teams, and supporting bar operations when required.
• Coordinate closely with kitchen staff to optimise food production, manage service timings, and ensure dishes are delivered accurately and presented to the expected standard.
• Ensure compliance with food safety legislation, allergen procedures, health and safety requirements, and hygiene and sanitation standards throughout the restaurant.
• Handle guest enquiries, resolve complaints professionally and promptly, and create a welcoming atmosphere that encourages guest satisfaction and repeat business.
• Monitor team performance throughout service, delegating responsibilities effectively and providing guidance and support during busy periods.
• Maintain high standards of cleanliness, organisation, presentation, and maintenance across all front-of-house areas.
• Assist with staff rotas, shift planning, briefings, and daily task allocation to ensure appropriate staffing levels and efficient operations.
• Monitor stock levels, minimise waste, and ensure responsible use of restaurant supplies and equipment.
• Act as a role model for professionalism, reliability, and exceptional customer service, ensuring company policies and service standards are consistently upheld.

This role offers an excellent opportunity for someone looking to develop their skills and build a long-term career within hospitality. We are looking for a motivated individual who is eager to learn, take on new responsibilities, and contribute to the ongoing success of the restaurant. With opportunities for training, professional development, and progression into more senior positions, including Assistant Restaurant Manager, this is an ideal role for someone with ambition and a passion for delivering exceptional service.

Pay: £12.71-£13.50 per hour

Expected hours: 1.0 – 45.0 per week

Benefits:

• Employee discount

Work Location: In person