Restaurant Supervisor

Summary

The Restaurant Supervisor supports the daily operations of the all-day dining restaurant, ensuring exceptional service, smooth team coordination, and a refined guest experience that reflects the standards of a luxury hotel. This role involves leading the service team, maintaining high levels of guest satisfaction, and assisting with administrative and operational responsibilities.

Key Responsibilities:

• Supervise the day-to-day operations of the all-day dining restaurant, ensuring a seamless guest experience from breakfast to dinner service.
• Lead and motivate service staff to uphold luxury service standards and ensure consistent quality.
• Oversee table setups, cleanliness, mise en place, and compliance with brand standards.
• Ensure all guest interactions are handled professionally, courteously, and promptly.
• Monitor service quality and guest feedback; proactively resolve complaints or issues.
• Support the Restaurant Manager with scheduling, shift planning, and team briefings.
• Train, mentor, and onboard new team members to maintain high performance and brand standards.
• Collaborate with culinary and bar teams to ensure smooth food and beverage service.
• Monitor inventory levels, assist with ordering, and reduce waste or breakage.
• Enforce compliance with hygiene, health, and safety regulations.
• Assist in maintaining accurate records of revenue, tips, incidents, and service performance.

Qualifications

Requirements:

• Minimum 2–3 years of experience in a similar supervisory role within a luxury hotel or fine dining environment.
• Strong knowledge of food and beverage service, menu knowledge, and service sequences.
• Exceptional interpersonal and leadership skills.
• Ability to manage a multicultural team and work under pressure.
• High attention to detail and guest-centric mindset.
• Excellent communication skills in English (additional languages a plus).
• Proficient in POS systems and restaurant operations software.